Forrester

For CIO Professionals

Report:Measure Workforce Experience Through Engagement, Productivity, And Customer Impact

Customer experience — its relationship to loyalty and satisfaction and the likelihood that it will lead to future business — is now a well-established discipline. However, measuring...

• Downloads: 78
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For CIO Professionals

Report:CIOs Must Champion Engaging Employee Experiences

CIOs' Focus On The Workforce Experience Aligns Technology With Strategies To Engage And Motivate Productive Workers

Innovative products and services plus a laser focus on the customer are the engines of growth in the information economy. To succeed, business leaders must recruit, develop, and sustain an engaged...

• Downloads: 81

For CIO Professionals

Report:Answer Five Questions When Selecting A Cloud Collaboration And Productivity Suite

A Buyer's Guide For Microsoft Office 365, Google Apps For Business, And IBM SmartCloud For Social Business

Over the past two years, Forrester clients have shown great interest in the cloud collaboration and productivity suites Microsoft, Google, and IBM offer: We've fielded more than 150 inquiries on this...

• Downloads: 235

For Infrastructure & Operations Professionals

Report:Unified Communications And Collaboration Is Poised For Growth As Demand Rises

Market Landscape: The Communications And Collaboration Infrastructure Playbook

I&O professionals choosing unified communications and collaboration (UC&C) solutions today face a daunting array of solution types, capabilities, and business models. This report outlines a...

• Downloads: 424
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For CIO Professionals

Report:The Forrester Wave™: Cloud Strategies Of Online Collaboration Software Vendors, Q3 2012

In Forrester's 38-criteria evaluation of the cloud strategies of online collaboration software vendors, we identified eight significant collaboration services providers — Box, Cisco Systems,...

• Downloads: 911
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For Security & Risk Professionals

Report:Aim To Empower The Anytime, Anywhere Workforce

Business Impact: The Mobile Security And Operations Playbook

With two-thirds of the North American and European workforce reporting that they work outside of their corporate office at least occasionally every month, it's imperative that business leaders...

• Downloads: 658

For CIO Professionals

Report:Helping Information Workers Find The Value In Collaboration Tools

Forrester's Convenience Quotient Weighs The Benefits And Drawbacks Of Tools To Predict What Technologies Employees Will Use

Content and collaboration (C&C) professionals are helping their businesses deploy a number of tools to keep information workers connected and productive. However, Forrester data consistently shows...

• Downloads: 779
• Comments: 2
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For CIO Professionals

Report:Google Apps For Business: A 2011 Trip Report

Google Apps Business Is Growing; Mobile, Social, And APIs Move To The Fore

Forrester spent a day with Google Apps Vice President Dave Girouard and members of his team to hear the latest on Google Apps for Business and Google Apps for Government. With the US General Services...

• Downloads: 595

For CIO Professionals

Report:The State Of Workforce Technology Adoption: US Benchmark 2011

How US Information Workers Adopt And Use Technology

This report is a graphical analysis of Forrester's Q2 2011 US Workforce Technology And Engagement Online Survey of 4,985 US information workers. Armed with this baseline data from every US industry,...

• Downloads: 806

For CIO Professionals

Report:An Early Look At Microsoft Office 365 Features

Office 365 Has Much But Not All Of What Firms Need From A Collaboration Platform

On June 28, 2011, Microsoft launched Office 365 in 40 countries after a massive public beta involving 200,000 organizations from every region. This product encompasses Office Professional Plus and...

• Downloads: 680

For CIO Professionals

Report:Navigating The Online Collaboration Suite Landscape

Moving collaboration workloads to the public cloud is an attractive proposition for content and collaboration professionals and information workers alike. Why? They're inexpensive to stand up and...

• Downloads: 663

For CIO Professionals

Report:Demystifying The Mobile Workforce

Leverage Forrester's Mobile Worker Taxonomy To Facilitate Remote Working Styles

Whether at home, on the road, or from an office, work is becoming something people do, not somewhere people go. In fact, 66% of information workers in North America and Europe already work remotely....

• Downloads: 1294
• Comments: 1

For CIO Professionals

Report:What Gen Y Really Thinks About Your IT Department

Younger Employees Are More Open To Working With IT Than You've Been Led To Believe

Gen Yers — those born between 1980 and 2000 — generate lots of buzz in the business community. Business leaders see this group's affinity for social, collaboration, and mobile...

• Downloads: 476

For CIO Professionals

Report:SlideShare Ties Conferencing To Millions Of Slides

More Than A Million Shared Slides Get An Audio And Video Facelift; Consumerization Gets Another Injection; IT Gets Another Vendor To Track

Why does the world need yet another webconferencing vendor? Because the existing solutions don't deliver all the value that your employees crave at a price you can afford. SlideShare has answered the...

• Downloads: 169

For CIO Professionals

Report:Information Workers Are Not Quite Ready For Desktop Videoconferencing

Spurring Adoption Requires Management Advocacy And Concrete Use Cases

Videoconferencing technology promises contextual communications over distance. One type — desktop video — is gaining traction because it can provide access to visual communication to more...

• Downloads: 386

For CIO Professionals

Report:Why Intercompany Collaboration Is Important To Technology Product Managers And Marketers

Collaborative Relationships Help Vendors Meet The Needs Of Partners And Customers

Technology product managers and marketers face a simple truth: You have to work closely with your partners and customers or you risk failing to meet their needs. However, a range of technical and...

• Downloads: 495

For CIO Professionals

Report:Microsoft Shows How Product Managers Can Use Serious Games

An Empowered Report: Microsoft Uses Productivity Games To Test Windows And Office Communicator

For product managers, getting workers to help test new products has always proven to be a challenge, making finding an engaging inducement for participation the Holy Grail. As a panacea, a small but...

• Downloads: 298

For CIO Professionals

Report:Case Study: Dimdim Enters The Web Conferencing Market With Smart Product Design And Marketing

Dimdim Points To How Small SaaS Firms Can Thrive In Crowded Markets

Interest in software-as-a-service (SaaS) is heating up; 55% of firms tell us they are deploying the technology, will be deploying it in the next year or so, or are interested in it. In response,...

• Downloads: 234

For CIO Professionals

Report:Business Web 2.0 Buyer Profile: 2010

Web 2.0 Technologies Find Internal And External Roles In Firms

Business leader interest in Web 2.0 technologies has led software vendors of all stripes to add social layers to their applications. Sixty-five percent of firms have adopted at least one Web 2.0...

• Downloads: 579

For CIO Professionals

Report:Deciphering Online Billing Platforms

New Billing Services Emerge To Help Monetize Online Businesses

The opportunity to serve more than 195 million online adults with goods, content, and services has drawn businesses to the Internet. Building an online product is relatively easy; monetizing it has...

• Downloads: 796

For Security & Risk Professionals

Report:Understanding The Influential Information Worker

The Changing Workforce Makes Understanding End User Habits Essential For Tech Vendors

This is a graphical overview highlighting results from Forrester's Workforce Technographics®, US, Canada, And UK Survey, Q3 2009, a survey of 3,904 information workers (iWorkers) at companies...

• Downloads: 517

For CIO Professionals

Report:Predictions 2010: What's In Store For Serious Games And B2B Virtual Worlds?

Firms Continue To Experiment As Vendors Seek Profitable Business Models

serious games and virtual worlds won't turn the corner on business adoption

• Downloads: 715

For CIO Professionals

Report:The Enterprise 2.0 User: Harbinger Of The Future Of Workplace Collaboration

Vendors Should Prepare For An Empowered, Mobile, And Collaborative Workforce

Business leaders' increased interest in enterprise 2.0 technology has spurred collaboration software vendors of all stripes to roll out social applications in their suite of tools. Despite this...

• Downloads: 1014

For CIO Professionals

Report:Gen Y Won't Change Workplace Collaboration; Better Integrated Tools Will

Demystifying The Myth Of A Gen-Y-Led Workplace Revolution

Gen Yers in the US workforce, those between the ages of 18 and 29, are a confounding phenomenon. Some employers see their self-assured, authority-wary ways as a detriment to business while others see...

• Downloads: 547

For CIO Professionals

Report:The Real Value Of Virtual Worlds

A Guide For Hooking Business Customers And Partners With This New Technology

From the point of view of most business leaders, the utility of virtual worlds in business is not apparent. Heretofore, virtual world vendors have not done a particularly good job articulating the...

• Downloads: 601