Ted Schadler

Vice President, Principal Analyst serving CIOs

Ted serves CIOs. He has 24 years of experience in the technology industry, focusing on the effects of disruptive technologies on the workforce and workforce productivity. His research focuses on workforce technologies and the programs that support them, including smartphones, tablets, and their impact on productivity; social business and collaboration tools; cloud email and collaboration tools; and the consumerization of IT. 

Ted is the co-author of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business (Harvard Business Review Press, September 2010). Social, mobile, video, and cloud Internet services give consumers and business customers more information power than ever before. To win customer trust and business, companies must empower their employees to directly engage with and solve the problems of empowered customers using these same technologies.

It is through this empowered lens that the consumerization of IT makes sense: employees solving customer and business problems using readily available technology that they master first at home — social, mobile, video, and cloud. This management book helps CIOs and IT organizations engage directly with business managers and employees to build an empowered strategy: understanding which employees are workforce "HEROes" — highly empowered and resourceful operatives — implementing empowering collaboration and innovation programs, creating a new empowered security architecture, and supporting HEROes with the right technology platforms.

In 2009, Ted launched Forrester's Workforce Technology Assessment, the industry's first benchmark survey of workforce technology adoption. This quantitative approach helps professionals and the teams they work with have a fact-based conversation about employees' technology adoption and requirements.

Previous Work Experience

Prior to joining Forrester in April 1997, Ted was a cofounder of Phios, an MIT spinoff. Before that, Ted worked for eight years as CTO and director of engineering for a software company serving the healthcare industry. Early in his career, Ted was a singer and bass player for Crash Davenport, a successful Maryland-based rock-and-roll band.

Education

Ted has a master's degree in management from the MIT Sloan School of Management. He also holds an M.S. in computer science from the University of Maryland and a B.A. with honors in physics from Swarthmore College.

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9 results in Reports

  • Ted Schadler
  • IT Services
  • For CIO Professionals

    Report:Brief: Salesforce.com Is Building Industry Cloud Ecosystems

    A New Industry Initiative Will Extend Its Partner Ecosystem

    Recently, salesforce.com made a major announcement that it will formally develop and expand its solution footprint into six industries — financial services/insurance, healthcare/life sciences,...

    • Downloads: 291
  • For CIO Professionals

    Report:Wanted: Mobile Engagement Providers

    Tools And Technology: The CIO's Mobile Engagement Playbook

    Building and delivering great mobile experiences will be the beating heart of your customer engagement strategy for the next 10 years. The challenge of making a simple, intuitive app that fronts a...

    • Downloads: 637
  • For CIO Professionals

    Report:Web Conferencing 2009 Market Overview

    Pick A Portfolio Of Providers To Meet All Your Conferencing Scenarios

    Web conferencing has become a key real-time collaboration priority for most enterprises. IT is working hard to pick the right suppliers, negotiate the right price, and drive adoption. But the market...

    • Downloads: 1126
  • For CIO Professionals

    Report:Q&A: By 2011, CIOs Must Answer The Question, "Why Not Run In The Cloud?"

    But Finding A Good Place To Start Is A Challenge For Most Shops

    At Forrester's IT Forum in Las Vegas in May 2009, we hosted an analyst panel about saving, making, and risking cash with cloud computing. The session sparked a lot of interest — and a lot of...

    • Downloads: 1776
  • For CIO Professionals

    Report:Tier Your Workforce To Save Money With Cloud-Based Corporate Email

    Occasional Users Can Run Email In The Cloud For As Little As $2.43 Per Month

    Information and knowledge management (I&KM) pros are used to giving all employees the same software tools. While this has the benefit of simplicity, it often means buying licenses for software that...

    • Downloads: 750
  • For CIO Professionals

    Report:How SaaS-Able Are Content, Collaboration, And Data Software Categories?

    Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery

    Many enterprises are considering information and knowledge management (I&KM) software-as-a-service (SaaS) solutions as alternatives to on-premise software installations and perpetual-license models....

    • Downloads: 1240
  • For Infrastructure & Operations Professionals

    Report:Measuring The Cloud's Impact On Corporate Email

    There is a significant amount of cost, complexity, and attention required to maintain corporate email on premise -- and firms are looking for a better way. The cloud offers the promise of simplifying...

    • Downloads: 16
  • For CIO Professionals

    Report:Should Your Email Live In The Cloud? A Comparative Cost Analysis

    Cloud-Based Email Is Often Cheaper Than On-Premise Email

    When Google launched Google Apps Premier Edition for $50 per user per year, it raised the question, "How much should we be paying for email?" But it's not just this eye-popping price that should...

    • Downloads: 3318
  • For CIO Professionals

    Report:Talking To Your CFO About Cloud Computing

    Cloud-Based Services' Pay-As-You-Go Model Works In Good Times And Bad

    Even in a downturn, companies must get real work done. And that means, for example, that information and knowledge management professionals must still roll out collaboration applications,...

    • Downloads: 1859