Forrester

For Sourcing & Vendor Management Professionals

Report:Most Firms Will Use Multiple WAN Technologies

The Mix Will Shift Over Time, But IP WANs Are Here To Stay

Organizations of all sizes are abandoning legacy telecommunications technologies in favor of all-IP wide-area networks (WANs) to support intersite connectivity. Laggards are being pushed off of older...

• Downloads: 501

For Sourcing & Vendor Management Professionals

Tool:Forrester Wave™: Managed Global MPLS Services, Q1 '13

For Sourcing & Vendor Management Professionals

Report:Defining A Global Sourcing Strategy For Unified Communications Is An Iterative Process

Most global firms with distributed international operations will implement unified communications (UC) solutions gradually over the next three to five years. During the past two years, Forrester has...

• Downloads: 367

For Sourcing & Vendor Management Professionals

Report:Emphasize Flexibility In Telecom And Mobility Services Contract Negotiations To Reduce Risk

Processes: The Telecommunications And Mobility Sourcing Playbook

This report is an update to "Emphasize Flexibility In Communications Service Contract Negotiations To Reduce Risk," originally published on October 9, 2012. This updated report outlines Forrester's...

• Downloads: 102

For Sourcing & Vendor Management Professionals

Report:How To Empower iWorkers With Mobile UC

An Empowered Report: Sourcing Professionals Help Mobility Efforts Through Effective Supplier Due Diligence

Firms with distributed operations need to empower remote and traveling information workers (iWorkers) for internal and external communication and collaboration. This includes offering more...

• Downloads: 531

For Sourcing & Vendor Management Professionals

Client Inquiry:Should We Consider Session Initiation Protocol (SIP) Trunking?

How much of the total outbound long-distance traffic within an enterprise is between enterprise direct inbound dialing (DIDs)/extensions across multiple enterprise locations?

For Sourcing & Vendor Management Professionals

Report:Succession Clauses Reduce Fallout Of Telco Divestments, Mergers, And Market Withdrawal

Telecom service providers, like companies in other industries, sometimes merge with, acquire, or divest other business operations. These events sometimes result in the service provider deciding to...

• Downloads: 159

For Sourcing & Vendor Management Professionals

Report:Auditing Your Current Communications State - Inventory Tool

This tool is meant to serve as an inventorying checklist to be used by the IT sourcing and vendor management (SVM) organization during your audit of your company's current  communications...

• Downloads: 25

For Sourcing & Vendor Management Professionals

Report:Determine The Right Practices For Your Organization's BYOD Stipends

SVM Worries About Impact On Revenue Commitments And Discount Eligibility For Corporate-Liable Users — Don't!

This report answers three questions about enterprise mobile bring-your-own-device (BYOD) practices: 1) what the major trends are regarding BYOD adoption; 2) how firms are managing their BYOD programs...

• Downloads: 586
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For Sourcing & Vendor Management Professionals

Client Inquiry:WAN And Voice Global Telecom Service RFPs

What are the key considerations when developing a global telecom services RFP?

For CIO Professionals

Report:Build An Operations Stairway To The Mobile Future

Take Seven Steps Now Under The Charter Of A Mobility Council

Smartphones, tablets, and the rise of bring-your-own (BYO) devices have put tremendous pressure on IT to revamp and rethink its mobile strategy: everything from procurement and development to...

• Downloads: 1120
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For Sourcing & Vendor Management Professionals

Tool:SLAs Rank Second Among Top MNC WAN Services Vendor Selection Criteria

For Sourcing & Vendor Management Professionals

Client Inquiry:Yes You Can Buy Unified Communications Component Services Standalone And Avoid Silos

Are unified communications (UC) components being sold as standalone offerings? Maybe it goes against the idea of "unified," but does Forrester see a trend of buying only one component or feature set...

For Sourcing & Vendor Management Professionals

Report:The Future Of Telecommunications And Mobility Sourcing

Vision: The Telecommunications And Mobility Sourcing Playbook

This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

• Downloads: 372
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For Sourcing & Vendor Management Professionals

Client Inquiry:Keep Track Of Your Telecom Contracts

We're suddenly getting long-distance bills 10 times higher than before after we reassigned about half our lines to a competitor for business contingency reasons. Somehow, we lost our discount...

For Sourcing & Vendor Management Professionals

Blog:Telecoms Contracting Best Practices: Success Clauses Help Avoid Fallout From Provider Spin-Offs, Sell-Off, Market Exit

Enterprise telecoms market consolidation can disrupt your service delivery if your service provider is acquired by a competitor. Other disruptions that might have a negative impact on the quality of...

For Sourcing & Vendor Management Professionals

Tool:Corporate WANs Combine MPLS, Ethernet, And Internet Technologies

For Sourcing & Vendor Management Professionals

Report:Fixed-Mobile Convergence (FMC) Vendor Evaluation Checklist

Fixed-mobile convergence (FMC) is used by many sourcing and vendor management professionals (SVMs) as a stepping stone on their company's path toward unified communications (UC). Enterprises with...

• Downloads: 22

For Sourcing & Vendor Management Professionals

Client Inquiry:What Are The Main Ethernet WAN Migration Trends?

What is Forrester seeing as trends among large financial services firms around Ethernet WAN services?

For Sourcing & Vendor Management Professionals

Client Inquiry:What Should We Avoid In Mobile Contracts?

What should we be avoiding during mobile contracting?

For Sourcing & Vendor Management Professionals

Blog:SoftBank’s Sprint Rescue – What It Means For Sprint Enterprise Customers

SoftBank plans to inject $20 billion ($12 billion cash and $8 billion of new capital) to acquire 70% of Sprint Nextel. The deal will give Sprint about $8 billion in new capital, which will be used to...

For Sourcing & Vendor Management Professionals

Report:Empower Self-Provisioning With Standard Telecom Contract Terms And Conditions

Tools And Technology: The Telecommunications And Mobility Sourcing Playbook

Telecom and mobility services contracting challenges proliferate as distributed user firms implement advanced communications technologies like unified communications (UC) and telepresence that are...

• Downloads: 238

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Managed Global MPLS Services, Q1 2013

Customers Have A Range Of Strong Options In This Mature Service Category

In Forrester's 55-criteria evaluation of facilities-based managed global MPLS service providers, we identified and qualified 11 global network operators that offer networking services to...

• Downloads: 204

For Sourcing & Vendor Management Professionals

Client Inquiry:What Are The High-Speed Ethernet WAN Service Adoption Trends For Global Organizations?

What are the trends in adoption and use of Ethernet WAN services by very large global organizations?

For Sourcing & Vendor Management Professionals

Client Inquiry:Tier Your Remote Sites For MPLS Services To Avoid Paying For What You Don't Need

How are global enterprises tiering their sites for MPLS WAN services?