Forrester

For Sourcing & Vendor Management Professionals

Report:Forrester's Telecom Services Terms And Conditions Tool

This tool can be used as guidance for establishing a baseline set of standard contract terms and conditions for telecom services to be used by IT and general procurement SVM professionals.

• Downloads: 48

For Sourcing & Vendor Management Professionals

Report:BT's Early FMC Experiences Lead To Flexible Offers For MNCs

Multiflavor Options Build On BT's Ribbit Platform And Technology Partnerships

BT was a pioneer of fixed-mobile convergence (FMC), launching the first commercial offer in the UK in 2005 for consumers and small business. At the root of BT's early market leadership for FMC...

• Downloads: 171

For Sourcing & Vendor Management Professionals

Tool:Corporate WANs Combine MPLS, Ethernet, And Internet Technologies

For Sourcing & Vendor Management Professionals

Report:Using New Communications Technology Models Shifts Strategy For Services Sourcing

Strategic Plan: The Telecommunications And Mobility Sourcing Playbook

Up until five to seven years ago, sourcing and vendor management (SVM) professionals responsible for telecommunications and mobility services provisioning focused mainly on delivering value by...

• Downloads: 247

For Sourcing & Vendor Management Professionals

Report:How To Create A Realistic Global SLA For Managed Network Services

Use Industry Standard Metrics And Thresholds For Guidance

Sourcing and vendor management (SVM) professionals at large multinational companies (MNCs) want to ensure that global service-level agreements (SLAs) for managed network services are as strong as...

• Downloads: 525

For Sourcing & Vendor Management Professionals

Report:Case Study: Manufacturer Will Consolidate Global Telecom With A Telco Integrator

Building Contingencies Ensures Price Competitiveness And Provider Innovation

A US-headquartered global consumer manufacturing firm recently asked Forrester to review its global telecom sourcing strategy with the aim of helping it balance opportunities against risks associated...

• Downloads: 303

For Sourcing & Vendor Management Professionals

Report:Insist On Flexibility In Your Telecom Services Contract

Compile Your Best-Achieved Service Contract Reference Terms And Conditions

The chances are excellent that you have one or more wireline and/or wireless telecom services contracts that will renew or expire during the next six months. If you are like many of our enterprise...

• Downloads: 215

For Sourcing & Vendor Management Professionals

Client Inquiry:How Many WAN Service Providers Should Be Utilized?

At smaller sites outside North America, is it a best practice to use one, a few, or several WAN service providers?

For Sourcing & Vendor Management Professionals

Report:Multisourcing Is The New Normal For Global Telecom Services

Multinational Clients Cite Diminishing Returns From Trying To Single-Source

Forrester regularly receives requests from IT clients about the preferred sourcing approaches of large multinational corporations (MNCs) for outsourced or managed network and telecom services. IT...

• Downloads: 465

For Sourcing & Vendor Management Professionals

Client Inquiry:WAN And Voice Global Telecom Service RFPs

What are the key considerations when developing a global telecom services RFP?

For Sourcing & Vendor Management Professionals

Report:Predictions 2013: Enterprise Telecom And Mobility Challenges And Opportunities

Mobility And Video Are Now Embedded, Social To Follow

Three major trends are changing the focus of telecom and mobility sourcing: 1) mobile bring-your-own-device (BYOD) policies; 2) video collaboration; and 3) the rise of social business. Although 2013...

• Downloads: 647
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For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: Enterprise Mobility Sourcing And Planning, 2010 To H1 2011

Enterprise Mobility Taxes IT And Highlights The Need To Define A Strategy

During the 18-month period from 2010 through the first half of 2011, Forrester responded to 235 client inquiries from IT sourcing and vendor management (SVM) and infrastructure and operations (I&O)...

• Downloads: 416

For Sourcing & Vendor Management Professionals

Report:Fixed-Mobile Convergence (FMC) Vendor Evaluation Checklist

Fixed-mobile convergence (FMC) is used by many sourcing and vendor management professionals (SVMs) as a stepping stone on their company's path toward unified communications (UC). Enterprises with...

• Downloads: 22

For Sourcing & Vendor Management Professionals

Client Inquiry:WAN And Voice Service RFPs

What are the key considerations when developing a global telecoms RFP?

For Sourcing & Vendor Management Professionals

Report:Distributed Organizations Need To Consolidate Communications Vendors

Business Value: The Telecommunications And Mobility Sourcing Playbook

Forrester enterprise clients with distributed organizations are always interested in simplifying their increasingly complex communications environment. One aspect of this we often hear about is a...

• Downloads: 227

For Sourcing & Vendor Management Professionals

Report:Checklist: Eight Questions To Answer When Defining Your Global SLA Strategy For Managed WAN Services

SVM professionals at firms with a large international business footprint always struggle with defining a right-fit global network service-level agreement (SLA) that's affordable. One indication of a...

• Downloads: 28

For Sourcing & Vendor Management Professionals

Client Inquiry:What Should We Avoid In Mobile Contracts?

What should we be avoiding during mobile contracting?

For Sourcing & Vendor Management Professionals

Tool:Global Managed Mobility Service For Remote Access — Solution Features And Road Map

For Sourcing & Vendor Management Professionals

Client Inquiry:Preventing Telephone Cramming

How are retailers and other companies getting their telecom service provider to help prevent telephone cramming?

For Sourcing & Vendor Management Professionals

Report:Personal Device Momentum Will Challenge Traditional Mobile Sourcing Strategies

An Empowered Report

A growing number of workers own personal smartphones that they might want to use for work. However, IT support costs and security implications for personal mobile devices connected to the corporate...

• Downloads: 899

For Sourcing & Vendor Management Professionals

Report:Emphasize Flexibility In Telecom And Mobility Services Contract Negotiations To Reduce Risk

Processes: The Telecommunications And Mobility Sourcing Playbook

This report is an update to "Emphasize Flexibility In Communications Service Contract Negotiations To Reduce Risk," originally published on October 9, 2012. This updated report outlines Forrester's...

• Downloads: 109

For Sourcing & Vendor Management Professionals

Report:Optimize Management Of Telecom And Mobility Sourcing

Executive Overview: The Telecommunications And Mobility Sourcing Playbook

Over the next decade, telecommunications and mobility (T&M) technologies will play a critical role in the success of geographically distributed companies. Business professionals need their IT...

• Downloads: 148

For Sourcing & Vendor Management Professionals

Report:Empower Self-Provisioning With Standard Telecom Contract Terms And Conditions

Tools And Technology: The Telecommunications And Mobility Sourcing Playbook

Telecom and mobility services contracting challenges proliferate as distributed user firms implement advanced communications technologies like unified communications (UC) and telepresence that are...

• Downloads: 243

For Sourcing & Vendor Management Professionals

Report:Identify Your Current State As A First Step To Best-Practice Telecoms And Mobility Sourcing

Assessment: The Telecommunications And Mobility Sourcing Playbook

A potentially challenging but important first step in establishing a best-practice sourcing strategy for telecommunications and mobility services involves identifying the current state of your...

• Downloads: 245

For Sourcing & Vendor Management Professionals

Report:Determine The Right Practices For Your Organization's BYOD Stipends

SVM Worries About Impact On Revenue Commitments And Discount Eligibility For Corporate-Liable Users — Don't!

This report answers three questions about enterprise mobile bring-your-own-device (BYOD) practices: 1) what the major trends are regarding BYOD adoption; 2) how firms are managing their BYOD programs...

• Downloads: 597
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