Telecommunication Services

Telecommunications companies leverage technology to deliver information across distances via video, phone, Internet, on-demand, and other services.

1 result in Reports

  • Customer Experience
  • Telecommunication Services
  • Megan Burns
  • Past 6 months
  • For Customer Experience Professionals

    Report:How Companies Improved Their Customer Experience Index Scores, 2014

    Processes: The Customer Experience Maturity Playbook

    Forrester interviewed customer experience (CX) professionals at brands that showed the biggest year-over-year improvement in our annual CX benchmark. We asked them what they and their companies did...

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