Telecommunication Services

Telecommunications companies leverage technology to deliver information across distances via video, phone, Internet, on-demand, and other services.

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1119 results in Reports

  • Telecommunication Services
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Videoconferencing Infrastructure And Cloud Services, Q3 2014

    Cisco And Polycom Lead, Followed By Vidyo, Avaya, Blue Jeans, And Lifesize

    In Forrester's 24-criteria evaluation of videoconferencing infrastructure and cloud services vendors, we identified the 10 most significant OEMs — Acano, AGT, Avaya, Blue Jeans Network, Cisco...

    • For eBusiness & Channel Strategy Professionals

      Report:2014 Global Mobile Banking Functionality Benchmark

      Benchmarks: The Mobile Banking Strategy Playbook

      We used our Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of 32 large retail banks in Western Europe, North America, and Australia. In general, the firms...

      • Downloads: 102
    • For Enterprise Architecture Professionals

      Report:Brief: TM Forum Defines An Architecture Framework For Digital Business

      TM Forum Live 2014 Highlights Its Relevance To Enterprise Architecture

      The challenges that many industries are now facing with the transformation to digital business have been faced by the telco industry for many years. Nonprofit industry association TM Forum (formerly...

      • Downloads: 73
    • For CIO Professionals

      Report:At Last, A Tech Market Recovery In Europe

      Modest Growth Of 2.3% For 2014

      The European tech market has been down so long that sooner or later it was bound to turn up. Sooner is here. With most European economies emerging from recession, and Germany, Poland, and the UK...

      • Downloads: 91
    • For eBusiness & Channel Strategy Professionals

      Report:Life360 Wins In Family Mobile Moments

      Use The IDEA Framework To Evolve Mobile Services From Apps To Platforms

      Mobile can transform product and service experiences. With the adoption of smartphones, customers expect immediate access to relevant information or services when they reach for their phones in what...

      • Downloads: 63
    • For eBusiness & Channel Strategy Professionals

      Report:Building Mobile Services? Location Matters

      Intelligent Location Enables Smart Consumer Engagement

      Consumers are very task-oriented on their mobile phones. At most, they allot a minute or two to check a price, get a boarding pass, or pay a bill. As a result, digital business professionals must...

      • Downloads: 154
    • For eBusiness & Channel Strategy Professionals

      Report:2014 UK Mobile Banking Functionality Benchmark

      Barclays Tops Our Review Of UK Banks' Mobile Services

      We used our Mobile Banking Functionality Benchmark methodology to evaluate the retail mobile banking services of the seven largest retail banks and building societies in the UK on more than 35...

      • Downloads: 113
    • For Customer Experience Professionals

      Report:The Customer Experience Index, Italy 2014

      How good is the experience at leading Italian companies? This report helps answer that question by providing a benchmark of the quality of customer experience for 31 Italian brands across seven...

      • Downloads: 92
    • For Customer Experience Professionals

      Report:The Customer Experience Index, Germany 2014

      How good is the experience at leading German companies? This report helps answer that question by providing a benchmark of the quality of customer experience for 25 German brands across seven...

      • Downloads: 100
    • For Marketing Leadership Professionals

      Report:Quick Take: AT&T Buys DirecTV To Launch Its Digital Platform Ambitions

      Satellite TV Is A Key Building Block For AT&T's Ubiquitous Broadband Connectivity Future

      AT&T is buying satellite TV provider DirecTV for $49 billion. But there is more to the deal than the classic case of maturing businesses seeking efficiency and revenue growth through consolidation....

      • Downloads: 78
    • For Customer Experience Professionals

      Report:How Companies Improved Their Customer Experience Index Scores, 2014

      Processes: The Customer Experience Maturity Playbook

      Forrester interviewed customer experience (CX) professionals at brands that showed the biggest year-over-year improvement in our annual CX benchmark. We asked them what they and their companies did...

      • Downloads: 517
    • For CIO Professionals

      Report:Quick Take: Debate Internet Regulation On Market Principles: Transparency, Choice, And Freedom

      The debate over broadband regulation — why there should or shouldn't be fast lanes and slow lanes on the Internet — has spurred outrage from nongovernmental organizations like MoveOn.org;...

      • Downloads: 40
    • For Infrastructure & Operations Professionals

      Report:Technology Spotlight: End User Behavior Monitoring

      Monitor Internal End User Behavior To Optimize Workforce Productivity

      Rapid consumer technology innovation in smartphones, tablets, mobile applications, and wearables is increasing the hardware and software choices available for business users so that business services...

      • Downloads: 142
    • For Sourcing & Vendor Management Professionals

      Report:Case Study: Driving Toward Communications Sourcing Excellence

      How Formula One Teams Get High Performance Out Of Their Service Providers

      Sourcing and vendor management (SVM) professionals in most organizations must envy their counterparts working on Formula One (F1) teams. Not only do they have a highly specified network, but they...

      • Downloads: 56
    • For CIO Professionals

      Report:US Tech Market Outlook For 2014 And 2015 — Solid, Steady Growth

      Customer-Facing Technologies Will See The Fastest Growth

      Our updated US tech market forecast indicates that US CIOs can plan for 6% to 7% increases in their tech budgets in 2014 and 2015, after several years in which they have had to be cautious in their...

      • Downloads: 359
    • For Infrastructure & Operations Professionals

      Report:Brief: Using Technology To Drive In-Store Customer Engagement

      How To Start Employing Emerging Technologies To Join Physical And Virtual Shopping Experiences

      Infrastructure and operations (I&O) professionals at retail firms have an opportunity to help their companies employ in-store technologies to craft superior engagement strategies. As I&O becomes a...

      • Downloads: 208
    • For CIO Professionals

      Report:Asia Pacific Tech Market Outlook For 2014 To 2015

      China, India, And ASEAN Will Be Up, Japan Down, And Australia And South Korea Flat

      Both technology buyers and technology sellers have a keen interest in what is happening in the Asia Pacific technology market, the third-largest regional tech buying area in the world. CIOs and other...

      • Downloads: 282
    • For Customer Experience Professionals

      Report:The Business Impact Of Customer Experience, 2014

      Business Case: The Customer Experience Maturity Playbook

      Years of Forrester data confirm the strong relationship between the quality of a firm's customer experience (CX) and customer loyalty. We built three simple models to estimate the impact that...

      • Downloads: 812
    • For Customer Experience Professionals

      Report:The Customer Experience Index, France 2014

      How good is the experience at leading French companies — as rated by their consumers? This report helps answer that question by providing a benchmark of the quality of experience for 38 French...

      • Downloads: 171
    • For Customer Experience Professionals

      Report:The Customer Experience Index, UK 2014

      How good is the experience at leading UK companies — as rated by their consumers? This report helps answer that question by providing a benchmark of the quality of experience for 28 UK brands...

      • Downloads: 233
    • For Sourcing & Vendor Management Professionals

      Report:Sourcing Strategies For Next-Generation Network Services

      Strategic Plan: The Telecommunications And Mobility Playbook

      Enterprises with distributed business operations need a new sourcing strategy for next-generation network services. It should be user-centric in order to achieve business objectives. It must also...

      • Downloads: 183
    • For Application Development & Delivery Professionals

      Report:Five Lessons For Achieving Successful Digital Customer Experience Technology Results

      The Age Of The Customer Gives AD&D Professionals A Chance To Lead The Transformation To A Winning, Customer-First Strategy

      In the age of the customer, application development and delivery (AD&D) pros must deliver digital customer experience technology that helps put a smile on the customer's face and drives business...

      • Downloads: 287
    • For eBusiness & Channel Strategy Professionals

      Report:The Emergence Of Beacons In Retail

      Early Implementations Lack Depth, But Future Integrations Have The Potential To Transform The In-Store Customer Experience

      It is impossible to read retail news today without hearing about another implementation of beacons, a technology based on Bluetooth low energy (BLE) that allows smartphones to interact with sensors...

      • Downloads: 611
    • For CIO Professionals

      Report:A Mixed Bag For The Latin American Tech Market In 2014 And 2015

      Brazil Rejoins The Strong Markets Of Chile, Colombia, And Mexico After A Weak 2013 But Will Slow In 2015 As Others Expand

      The Latin American tech market is rising in importance, and more and more Latin American businesses are becoming globally competitive, adapting as they do so the technologies and technology...

      • Downloads: 166
    • For CIO Professionals

      Report:Quick Take: Impressions From Mobile World Congress 2014

      This year's Mobile World Congress (MWC) in Barcelona brought together 80,000 attendees. The event is both the world's largest exhibition for the mobile industry and a conference featuring top...

      • Downloads: 332