Forrester

For Sourcing & Vendor Management Professionals

Report:The Future Of Telecommunications And Mobility Sourcing

Vision: The Telecommunications And Mobility Sourcing Playbook

This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

• Downloads: 376
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For CIO Professionals

Report:Framing The Business And IT Impact Of Mobile And Remote Work

Business Leaders Must Focus On People, Technologies, And Facilities Management

With two-thirds of the North American and European workforce reporting that they work outside a corporate office at least occasionally during a month, it's imperative that business leaders initiate...

• Downloads: 637

For CIO Professionals

Report:Does Your IT Department Support The Needs Of The Mobile Workforce?

An IT Support Report Card On Employee Mobile, Social, And Collaboration Tools

In 2016, Forrester projects that 63 million US information workers will telecommute at least part-time. Our recent survey of 4,985 US information workers indicates we're well on our way to hitting...

• Downloads: 728

For Sourcing & Vendor Management Professionals

Report:How Fixed-Mobile Convergence Helps MNCs Reduce Telecom Costs

Build FMC Into Your Unified Communications Sourcing Strategy

The key benefits of fixed-mobile convergence (FMC) are simple to understand: a) avoid duplicating costs for voice infrastructure by taking away desk phones for employees who aren't using them anyway,...

• Downloads: 499

For CIO Professionals

Report:How Consumerization Drives Innovation

Your Technology And Culture Create An Environment Of Empowered Employees

Consumerization — employees using devices, applications, and web services without permission — is a threat to the status quo and a risk to the security of the firm. But it's also a key...

• Downloads: 898
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For Sourcing & Vendor Management Professionals

Report:Define Your Global Mobility Support Strategy With Wireless And Outsourcing In Mind

The community of information workers at large multinational firms (MNCs) who regularly work away from company facilities is growing quickly. As a result, sourcing and vendor management (SVM)...

• Downloads: 842
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For CIO Professionals

Report:The Internet Crushes The Work/Life Boundary

An Empowered Report: It's Time To Plot The Path To A Work Anywhere Future

Broadband connections, mobile devices, and collaboration tools make employees productive from any location. Your employees know this already: Forrester's survey of more than 5,000 information workers...

• Downloads: 800

For Sourcing & Vendor Management Professionals

Report:The Implications Of A New Dynamic Workforce On Sourcing And Vendor Management

Generation Y's Presence In The Workforce Is Changing Sourcing Strategy

The rising importance of a digital native workforce is one of the key reasons that organizations seek to create a dynamic workplace — a workplace in which employees can work independent of time...

• Downloads: 338

For Infrastructure & Operations Professionals

Report:The Rise Of Wannabe And Maverick Mobile Workers

An Empowered Report: How Vendors Will Meet The Requirements Of Emerging Segments Of Mobile Workers

Enterprise mobility momentum continues to grow, evidenced by increased corporate support for a broad array of smartphones; expanding support of mobile applications for employees, customers, partners,...

• Downloads: 713

For CIO Professionals

Report:Portrait Of A Government Information Worker

Governments Are Playing Catch-Up In Terms Of Mobility And Collaboration

North American and European governments are striving for efficiency, openness, and responsiveness as their constituencies increasingly organize and mobilize using social technologies. However,...

• Downloads: 537

For Application Development & Delivery Professionals

Report:Best Practices: Five Strategies For Leading Diverse, Distributed Teams To Success

Leading teams is a job not for the faint of heart — particularly when those teams are multicultural, geographically distributed, and composed of individuals who work for multiple companies with...

• Downloads: 983
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For Infrastructure & Operations Professionals

Report:Managing Mobile Complexity

Demand For Enterprise Mobility Solutions Creates Vendor Opportunities

Enterprise mobility momentum remains a hot area of opportunity for vendors. Enterprises are prioritizing mobility initiatives as a key strategic focus, expanding the use of smartphone devices, and...

• Downloads: 918

For Sourcing & Vendor Management Professionals

Report:How To Empower iWorkers With Mobile UC

An Empowered Report: Sourcing Professionals Help Mobility Efforts Through Effective Supplier Due Diligence

Firms with distributed operations need to empower remote and traveling information workers (iWorkers) for internal and external communication and collaboration. This includes offering more...

• Downloads: 531

For Sourcing & Vendor Management Professionals

Report:Most Firms Will Use Multiple WAN Technologies

The Mix Will Shift Over Time, But IP WANs Are Here To Stay

Organizations of all sizes are abandoning legacy telecommunications technologies in favor of all-IP wide-area networks (WANs) to support intersite connectivity. Laggards are being pushed off of older...

• Downloads: 501

For Infrastructure & Operations Professionals

Report:Market Overview: European Ethernet Services

VPLS Growth Drives Momentum As 40% Of European Firms Adopt Carrier Ethernet

Almost 40% of European enterprises are now deploying carrier Ethernet services, with particular interest in VPLS-based Ethernet LAN (E-LAN) services. However, don't assume all service providers are...

• Downloads: 436

For CIO Professionals

Report:The State Of Collaboration Software Adoption

Firms Continue To Turn To Collaboration Software After Recession

Collaboration software adoption grew during the recessionary years of 2008 and 2009, and we anticipate this continuing. Why? Changes in how businesses work internally and with their customers and...

• Downloads: 939

For Sourcing & Vendor Management Professionals

Report:Achieving A Global Telecom Services Deal That Fits Today's And Tomorrow's Requirements

Companies with distributed operations need telecom services deals to help them meet their immediate and longer-term technology requirements and changing business goals. As a result, enterprise IT...

• Downloads: 826

For CIO Professionals

Report:Collaboration Needs Will Fuel A Smartphone Surge

The Surge Can Be Funded Through A Bring-Your-Own Smartphone Strategy

Employees, aka consumers, are mad about smartphones, attracted by the ability to email, collaborate, and work with documents from anywhere. Fourteen percent of information workers across the US,...

• Downloads: 957

For Sourcing & Vendor Management Professionals

Report:Cut Mobility Costs By Classifying Users

Many Corporate-Liable Users Are Being Disqualified

Enterprises are increasingly scrutinizing corporate mobile usage and device and services spending, which continues to grow rapidly. Sourcing groups at most large firms say they lack good visibility...

• Downloads: 666

For Infrastructure & Operations Professionals

Report:Understanding Information Worker Smartphone Usage

Emerging Smartphone Use By Information Workers Opens Doors For Vendors

Understanding how information workers use smartphones and applications enables marketing executives across the mobile value chain to successfully develop products and services to address the needs of...

• Downloads: 720

For Infrastructure & Operations Professionals

Report:The State Of WAN Services Adoption In North America 2009: CIOs Lead On Cost Reduction

The need to cut costs dominates North American enterprises' 2009 plans for wide-area networks (WANs). This is the top priority for almost three-quarters of enterprises as part of IT budget cuts...

• Downloads: 424

For Sourcing & Vendor Management Professionals

Report:A Formal Policy Is Needed To Reduce Mobility Costs

Corporate mobile is growing fast, which naturally increases costs — for usage, support, and administration. By 2012, nearly three-quarters of corporate employees will use mobile devices for...

• Downloads: 506

For CIO Professionals

Report:European Firms' Support of Employee-Driven Mobility Usage: 2009

Using data from BDS' Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 survey, Forrester Research analyzes European firms’ support of employee-driven...

For CIO Professionals

Report:2009 Networks And Telecom Adoption Trends: Very Small Businesses (2 To 19 Employees)

Using our BDS' Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 data, Forrester examines network and telecom adoption trends for very small businesses, or...

• Downloads: 1

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: Companies Prepare For Growth In Telecommuting

During the past year, Forrester's IT sourcing and vendor management analysts have fielded a growing number of client inquiries from enterprise clients specifically about telecommuting. Most of these...

• Downloads: 212