Telecommunication Services

Telecommunications companies leverage technology to deliver information across distances via video, phone, Internet, on-demand, and other services.

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40 results in Reports

  • Broadband & Remote Access
  • Business Technographics
  • For Sourcing & Vendor Management Professionals

    Report:The Future Of Telecommunications And Mobility Sourcing

    Vision: The Telecommunications And Mobility Sourcing Playbook

    This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

    • Downloads: 623
  • For CIO Professionals

    Report:Framing The Business And IT Impact Of Mobile And Remote Work

    Business Leaders Must Focus On People, Technologies, And Facilities Management

    With two-thirds of the North American and European workforce reporting that they work outside a corporate office at least occasionally during a month, it's imperative that business leaders initiate...

    • Downloads: 695
  • For CIO Professionals

    Report:Does Your IT Department Support The Needs Of The Mobile Workforce?

    An IT Support Report Card On Employee Mobile, Social, And Collaboration Tools

    In 2016, Forrester projects that 63 million US information workers will telecommute at least part-time. Our recent survey of 4,985 US information workers indicates we're well on our way to hitting...

    • Downloads: 778
  • For Sourcing & Vendor Management Professionals

    Report:How Fixed-Mobile Convergence Helps MNCs Reduce Telecom Costs

    Build FMC Into Your Unified Communications Sourcing Strategy

    The key benefits of fixed-mobile convergence (FMC) are simple to understand: a) avoid duplicating costs for voice infrastructure by taking away desk phones for employees who aren't using them anyway,...

    • Downloads: 542
  • For CIO Professionals

    Report:How Consumerization Drives Innovation

    Your Technology And Culture Create An Environment Of Empowered Employees

    Consumerization — employees using devices, applications, and web services without permission — is a threat to the status quo and a risk to the security of the firm. But it's also a key...

    • Downloads: 968
  • For Sourcing & Vendor Management Professionals

    Report:Define Your Global Mobility Support Strategy With Wireless And Outsourcing In Mind

    The community of information workers at large multinational firms (MNCs) who regularly work away from company facilities is growing quickly. As a result, sourcing and vendor management (SVM)...

    • Downloads: 902
  • For CIO Professionals

    Report:The Internet Crushes The Work/Life Boundary

    An Empowered Report: It's Time To Plot The Path To A Work Anywhere Future

    Broadband connections, mobile devices, and collaboration tools make employees productive from any location. Your employees know this already: Forrester's survey of more than 5,000 information workers...

    • Downloads: 850
  • For Sourcing & Vendor Management Professionals

    Report:The Implications Of A New Dynamic Workforce On Sourcing And Vendor Management

    Generation Y's Presence In The Workforce Is Changing Sourcing Strategy

    The rising importance of a digital native workforce is one of the key reasons that organizations seek to create a dynamic workplace — a workplace in which employees can work independent of time...

    • Downloads: 355
  • For Infrastructure & Operations Professionals

    Report:The Rise Of Wannabe And Maverick Mobile Workers

    An Empowered Report: How Vendors Will Meet The Requirements Of Emerging Segments Of Mobile Workers

    Enterprise mobility momentum continues to grow, evidenced by increased corporate support for a broad array of smartphones; expanding support of mobile applications for employees, customers, partners,...

    • Downloads: 763
  • For CIO Professionals

    Report:Portrait Of A Government Information Worker

    Governments Are Playing Catch-Up In Terms Of Mobility And Collaboration

    North American and European governments are striving for efficiency, openness, and responsiveness as their constituencies increasingly organize and mobilize using social technologies. However,...

    • Downloads: 568
  • For Application Development & Delivery Professionals

    Report:Best Practices: Five Strategies For Leading Diverse, Distributed Teams To Success

    Leading teams is a job not for the faint of heart — particularly when those teams are multicultural, geographically distributed, and composed of individuals who work for multiple companies with...

    • Downloads: 1055
  • For Infrastructure & Operations Professionals

    Report:Managing Mobile Complexity

    Demand For Enterprise Mobility Solutions Creates Vendor Opportunities

    Enterprise mobility momentum remains a hot area of opportunity for vendors. Enterprises are prioritizing mobility initiatives as a key strategic focus, expanding the use of smartphone devices, and...

    • Downloads: 963
  • For Sourcing & Vendor Management Professionals

    Report:How To Empower iWorkers With Mobile UC

    An Empowered Report: Sourcing Professionals Help Mobility Efforts Through Effective Supplier Due Diligence

    Firms with distributed operations need to empower remote and traveling information workers (iWorkers) for internal and external communication and collaboration. This includes offering more...

    • Downloads: 564
  • For Sourcing & Vendor Management Professionals

    Report:Most Firms Will Use Multiple WAN Technologies

    The Mix Will Shift Over Time, But IP WANs Are Here To Stay

    Organizations of all sizes are abandoning legacy telecommunications technologies in favor of all-IP wide-area networks (WANs) to support intersite connectivity. Laggards are being pushed off of older...

    • Downloads: 537
  • For Infrastructure & Operations Professionals

    Report:Market Overview: European Ethernet Services

    VPLS Growth Drives Momentum As 40% Of European Firms Adopt Carrier Ethernet

    Almost 40% of European enterprises are now deploying carrier Ethernet services, with particular interest in VPLS-based Ethernet LAN (E-LAN) services. However, don't assume all service providers are...

    • Downloads: 462
  • For CIO Professionals

    Report:The State Of Collaboration Software Adoption

    Firms Continue To Turn To Collaboration Software After Recession

    Collaboration software adoption grew during the recessionary years of 2008 and 2009, and we anticipate this continuing. Why? Changes in how businesses work internally and with their customers and...

    • Downloads: 960
  • For Sourcing & Vendor Management Professionals

    Report:Achieving A Global Telecom Services Deal That Fits Today's And Tomorrow's Requirements

    Companies with distributed operations need telecom services deals to help them meet their immediate and longer-term technology requirements and changing business goals. As a result, enterprise IT...

    • Downloads: 880
  • For CIO Professionals

    Report:Collaboration Needs Will Fuel A Smartphone Surge

    The Surge Can Be Funded Through A Bring-Your-Own Smartphone Strategy

    Employees, aka consumers, are mad about smartphones, attracted by the ability to email, collaborate, and work with documents from anywhere. Fourteen percent of information workers across the US,...

    • Downloads: 979
  • For Sourcing & Vendor Management Professionals

    Report:Cut Mobility Costs By Classifying Users

    Many Corporate-Liable Users Are Being Disqualified

    Enterprises are increasingly scrutinizing corporate mobile usage and device and services spending, which continues to grow rapidly. Sourcing groups at most large firms say they lack good visibility...

    • Downloads: 690
  • For Infrastructure & Operations Professionals

    Report:Understanding Information Worker Smartphone Usage

    Emerging Smartphone Use By Information Workers Opens Doors For Vendors

    Understanding how information workers use smartphones and applications enables marketing executives across the mobile value chain to successfully develop products and services to address the needs of...

    • Downloads: 745
  • For Infrastructure & Operations Professionals

    Report:The State Of WAN Services Adoption In North America 2009: CIOs Lead On Cost Reduction

    The need to cut costs dominates North American enterprises' 2009 plans for wide-area networks (WANs). This is the top priority for almost three-quarters of enterprises as part of IT budget cuts...

    • Downloads: 435
  • For Sourcing & Vendor Management Professionals

    Report:A Formal Policy Is Needed To Reduce Mobility Costs

    Corporate mobile is growing fast, which naturally increases costs — for usage, support, and administration. By 2012, nearly three-quarters of corporate employees will use mobile devices for...

    • Downloads: 528
  • For CIO Professionals

    Report:European Firms' Support of Employee-Driven Mobility Usage: 2009

    Using data from BDS' Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 survey, Forrester Research analyzes European firms’ support of employee-driven...

    • Downloads: 3
  • For CIO Professionals

    Report:2009 Networks And Telecom Adoption Trends: Very Small Businesses (2 To 19 Employees)

    Using our BDS' Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 data, Forrester examines network and telecom adoption trends for very small businesses, or...

    • Downloads: 5
  • For Sourcing & Vendor Management Professionals

    Report:Inquiry Spotlight: Companies Prepare For Growth In Telecommuting

    During the past year, Forrester's IT sourcing and vendor management analysts have fielded a growing number of client inquiries from enterprise clients specifically about telecommuting. Most of these...

    • Downloads: 225