Telecommunication Services

Telecommunications companies leverage technology to deliver information across distances via video, phone, Internet, on-demand, and other services.

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6 results in Reports

  • Voice Services
  • Customer Experience
  • For Customer Experience Professionals

    Report:The Customer Experience Generation Gap

    Customer Experience Index Scores Across Five Generations And 12 Industries

    Across most industries, Seniors give firms the highest marks for customer experience, and Gen Yers give them the lowest. The most significant exception is that Older Boomers give PC manufacturers the...

    • Downloads: 761
  • For Customer Experience Professionals

    Report:Customer Experience Boosts Revenue

    Modest Improvements Can Bring In $177 Million To $311 Million Per Year

    Forrester's previous research has shown a high correlation between customer experience and three key elements of loyal behavior: willingness to buy more, reluctance to switch, and likelihood to...

    • Downloads: 1695
  • For Customer Experience Professionals

    Report:A Closer Look At Customer Experience And Loyalty

    The Correlation Between Customer Experience And Loyalty For 112 Firms

    Forrester's previous analysis of nine industries showed that good customer experience correlates highly to loyalty — especially when it comes to consumers' plans for making additional...

    • Downloads: 1539
  • For Customer Experience Professionals

    Report:The State Of Service Provider Customer Service

    Improve Service — And Reduce Churn — By Looking To Other Industries

    Service providers of all types — cablecos, telcos, satellite companies, and mobile carriers — face a mounting dilemma: The number of services that they offer is on the rise, resulting in...

    • Downloads: 882
  • For Customer Experience Professionals

    Report:Technographics® Survey Highlights: North American Customer Experience Online Survey, Q3 2007

    This highlight deck reviews the key findings from the North American Customer Experience Online Survey, Q3 2007. This survey covered questions given to US adults around interactions with various...

    • Downloads: 2
  • For Customer Experience Professionals

    Report:The VoIP Customer Experience: Work In Progress

    VoIP Customer Experience Is Not Ready For Mainstream Users

    Consumers choose voice over IP (VoIP) because it offers select zero or low-cost alternatives to expensive phone calls that telcos cannot beat. Current Web-based VoIP offers have attracted tech-savvy...

    • Downloads: 248