Telecommunication Services

Telecommunications companies leverage technology to deliver information across distances via video, phone, Internet, on-demand, and other services.

Refine your results

Date Range

Role

Methodology

Analyst

Topics

Industry

Region

Vendor

1123 results in Reports

  • Telecommunication Services
  • For Application Development & Delivery Professionals

    Report:CDN And Digital Acceleration Vendor Landscape, Q3 2014

    Navigating the landscape of content delivery network (CDN) and digital acceleration services requires answering a long list of questions. Which vendors have infrastructure in the countries and...

    • For Application Development & Delivery Professionals

      Report:CDNs Extend To Web Performance Optimization And End-To-End Cloud Services

      Market Overview: CDN And Digital Acceleration Services

      Content delivery networks (CDNs) have been around for over 20 years, yet intensifying digital performance requirements are forcing CDN providers to evolve. CDN vendors are still focused on speeding...

      • For CIO Professionals

        Report:Brief: Digital Business 2014 — Telecommunications Industry

        An Introduction To Digital Business For Telco CIOs

        Digital business is different — it's not business as usual with a digital façade. Forrester defines digital businesses more broadly than just those firms selling products and services...

        • For Marketing Leadership Professionals

          Report:Brief: The Opportunities And Challenges Of Beacon Marketing

          No Matter How Promising The Technology Is, Be Wary Of The Hype

          Marketers at retail companies were the first to test beacons and implement in-store marketing, but now marketers in other industries, including fast-moving consumer goods, travel and hospitality, and...

          • For eBusiness & Channel Strategy Professionals

            Report:Mobile Messaging Update: Pervasive Consumer Use Offers Unique Engagement Opportunities

            Broad Reach And Usage Among Consumers Demands That Mobile Messaging Is In The Mix

            Twenty years ago, the only form of mobile messaging was SMS, and it offered the only pragmatic mobile data service: it had broad reach, standardization, and carrier interoperability. That's a far cry...

            • Downloads: 783
          • For Application Development & Delivery Professionals

            Report:The Forrester Wave™: Videoconferencing Infrastructure And Cloud Services, Q3 2014

            Cisco And Polycom Lead, Followed By Vidyo, Avaya, Blue Jeans, And Lifesize

            In Forrester's 24-criteria evaluation of videoconferencing infrastructure and cloud services vendors, we identified the 10 most significant OEMs — Acano, AGT, Avaya, Blue Jeans Network, Cisco...

            • Downloads: 88
          • For eBusiness & Channel Strategy Professionals

            Report:2014 Global Mobile Banking Functionality Benchmark

            Benchmarks: The Mobile Banking Strategy Playbook

            We used our Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of 32 large retail banks in Western Europe, North America, and Australia. In general, the firms...

            • Downloads: 167
          • For Enterprise Architecture Professionals

            Report:Brief: TM Forum Defines An Architecture Framework For Digital Business

            TM Forum Live 2014 Highlights Its Relevance To Enterprise Architecture

            The challenges that many industries are now facing with the transformation to digital business have been faced by the telco industry for many years. Nonprofit industry association TM Forum (formerly...

            • Downloads: 97
          • For CIO Professionals

            Report:At Last, A Tech Market Recovery In Europe

            Modest Growth Of 2.3% For 2014

            The European tech market has been down so long that sooner or later it was bound to turn up. Sooner is here. With most European economies emerging from recession, and Germany, Poland, and the UK...

            • Downloads: 114
          • For eBusiness & Channel Strategy Professionals

            Report:Life360 Wins In Family Mobile Moments

            Use The IDEA Framework To Evolve Mobile Services From Apps To Platforms

            Mobile can transform product and service experiences. With the adoption of smartphones, customers expect immediate access to relevant information or services when they reach for their phones in what...

            • Downloads: 70
          • For eBusiness & Channel Strategy Professionals

            Report:Building Mobile Services? Location Matters

            Intelligent Location Enables Smart Consumer Engagement

            Consumers are very task-oriented on their mobile phones. At most, they allot a minute or two to check a price, get a boarding pass, or pay a bill. As a result, digital business professionals must...

            • Downloads: 162
          • For eBusiness & Channel Strategy Professionals

            Report:2014 UK Mobile Banking Functionality Benchmark

            Barclays Tops Our Review Of UK Banks' Mobile Services

            We used our Mobile Banking Functionality Benchmark methodology to evaluate the retail mobile banking services of the seven largest retail banks and building societies in the UK on more than 35...

            • Downloads: 122
          • For Customer Experience Professionals

            Report:The Customer Experience Index, Italy 2014

            How good is the experience at leading Italian companies? This report helps answer that question by providing a benchmark of the quality of customer experience for 31 Italian brands across seven...

            • Downloads: 96
          • For Customer Experience Professionals

            Report:The Customer Experience Index, Germany 2014

            How good is the experience at leading German companies? This report helps answer that question by providing a benchmark of the quality of customer experience for 25 German brands across seven...

            • Downloads: 104
          • For Marketing Leadership Professionals

            Report:Quick Take: AT&T Buys DirecTV To Launch Its Digital Platform Ambitions

            Satellite TV Is A Key Building Block For AT&T's Ubiquitous Broadband Connectivity Future

            AT&T is buying satellite TV provider DirecTV for $49 billion. But there is more to the deal than the classic case of maturing businesses seeking efficiency and revenue growth through consolidation....

            • Downloads: 83
          • For Customer Experience Professionals

            Report:How Companies Improved Their Customer Experience Index Scores, 2014

            Processes: The Customer Experience Maturity Playbook

            Forrester interviewed customer experience (CX) professionals at brands that showed the biggest year-over-year improvement in our annual CX benchmark. We asked them what they and their companies did...

            • Downloads: 539
          • For CIO Professionals

            Report:Quick Take: Debate Internet Regulation On Market Principles: Transparency, Choice, And Freedom

            The debate over broadband regulation — why there should or shouldn't be fast lanes and slow lanes on the Internet — has spurred outrage from nongovernmental organizations like MoveOn.org;...

            • Downloads: 41
          • For Infrastructure & Operations Professionals

            Report:Technology Spotlight: End User Behavior Monitoring

            Monitor Internal End User Behavior To Optimize Workforce Productivity

            Rapid consumer technology innovation in smartphones, tablets, mobile applications, and wearables is increasing the hardware and software choices available for business users so that business services...

            • Downloads: 144
          • For Sourcing & Vendor Management Professionals

            Report:Case Study: Driving Toward Communications Sourcing Excellence

            How Formula One Teams Get High Performance Out Of Their Service Providers

            Sourcing and vendor management (SVM) professionals in most organizations must envy their counterparts working on Formula One (F1) teams. Not only do they have a highly specified network, but they...

            • Downloads: 57
          • For CIO Professionals

            Report:US Tech Market Outlook For 2014 And 2015 — Solid, Steady Growth

            Customer-Facing Technologies Will See The Fastest Growth

            Our updated US tech market forecast indicates that US CIOs can plan for 6% to 7% increases in their tech budgets in 2014 and 2015, after several years in which they have had to be cautious in their...

            • Downloads: 381
          • For Infrastructure & Operations Professionals

            Report:Brief: Using Technology To Drive In-Store Customer Engagement

            How To Start Employing Emerging Technologies To Join Physical And Virtual Shopping Experiences

            Infrastructure and operations (I&O) professionals at retail firms have an opportunity to help their companies employ in-store technologies to craft superior engagement strategies. As I&O becomes a...

            • Downloads: 220
          • For CIO Professionals

            Report:Asia Pacific Tech Market Outlook For 2014 To 2015

            China, India, And ASEAN Will Be Up, Japan Down, And Australia And South Korea Flat

            Both technology buyers and technology sellers have a keen interest in what is happening in the Asia Pacific technology market, the third-largest regional tech buying area in the world. CIOs and other...

            • Downloads: 299
          • For Customer Experience Professionals

            Report:The Business Impact Of Customer Experience, 2014

            Business Case: The Customer Experience Maturity Playbook

            Years of Forrester data confirm the strong relationship between the quality of a firm's customer experience (CX) and customer loyalty. We built three simple models to estimate the impact that...

            • Downloads: 848
          • For Customer Experience Professionals

            Report:The Customer Experience Index, France 2014

            How good is the experience at leading French companies — as rated by their consumers? This report helps answer that question by providing a benchmark of the quality of experience for 38 French...

            • Downloads: 177
          • For Customer Experience Professionals

            Report:The Customer Experience Index, UK 2014

            How good is the experience at leading UK companies — as rated by their consumers? This report helps answer that question by providing a benchmark of the quality of experience for 28 UK brands...

            • Downloads: 243