Telecommunication Services

Telecommunications companies leverage technology to deliver information across distances via video, phone, Internet, on-demand, and other services.

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8 results in Reports

  • Telecommunication Services
  • eBusiness & Channel Strategy
  • Financial Services
  • For eBusiness & Channel Strategy Professionals

    Report:2013 US Mobile Banking Functionality Rankings

    Forrester Evaluates The Four Largest Banks' Retail Mobile Offerings

    With customer expectations rising and substantial business at stake, digital banking strategy teams know they need to keep improving their mobile services. This is one of three reports that detail...

    • Downloads: 604
  • For eBusiness & Channel Strategy Professionals

    Report:2013 UK Mobile Banking Functionality Rankings

    Forrester Evaluates Mobile Banking At The Four Largest UK Banks

    With customer expectations rising and substantial business at stake, digital banking strategy teams know they must keep improving their mobile services. This is one of three reports that detail the...

    • Downloads: 342
  • For eBusiness & Channel Strategy Professionals

    Report:2010: A Crossroads For NFC Mobile Payments

    Trusted Service Manager And Ecosystem Fragmentation Will Slow Cross-Market Deployments

    Applications based on Near Field Communication (NFC) technology will advance in 2010 as NFC handsets finally reach commercial availability and some pilots move to limited commercial deployment. Yet...

    • Downloads: 1553
  • For eBusiness & Channel Strategy Professionals

    Report:Case Study: Qwest Connects With Customers Through eBills And ePayments

    Biller Survey Shows Stronger Relationships Result From Viewing And Paying Online

    Through an extensive billing and payment study of its residential customers, telecommunications provider Qwest Communications found that those customers who received their bills online and paid...

    • Downloads: 369
  • For eBusiness & Channel Strategy Professionals

    Report:Using Channel Satisfaction Data To Build The Business Case For eBusiness

    Forrester recently released a report showing the results of a survey of more than 4,500 US consumers and their level of satisfaction with Web, phone, and in-person interactions across 12 different...

    • Downloads: 938
  • For eBusiness & Channel Strategy Professionals

    Report:Account Alerts: Are Consumers Ready — Yet?

    Forrester has been tracking account-based alerts for three years now. While usage has increased, just 24% of online consumers receive any type of alert from their financial provider. What is holding...

    • Downloads: 588
  • For eBusiness & Channel Strategy Professionals

    Report:The Changing Retail Payment Systems Landscape

    Winners Are Emerging From The Flood Of New Payment Systems

    Retail payment systems are going through rapid change as a combination of technology innovation, new transaction types, and fraud drive improvements to existing systems, as well as the development of...

    • Downloads: 2158
  • For eBusiness & Channel Strategy Professionals

    Report:The Financial Alerts That Net Users Want

    Consumer Interest In Email And SMS Alerts Continues To Outstrip Supply

    Europe's frequent Net users are interested in a wide range of financial alerts, from large payment warnings to insurance renewal reminders. Most of these Net users would like to receive alerts by...

    • Downloads: 229