Forrester

For Customer Experience Professionals

Charts & Figures:Aisle411 And Point Inside Deliver Targeted Offers As Customers Shop

For Customer Experience Professionals

Charts & Figures:Indoor Positioning Enhances The Museum Experience For Visitors

For Customer Experience Professionals

Charts & Figures:Location Enables Shopkick To Engage Customers Throughout The Shopping Experience

For Customer Experience Professionals

Charts & Figures:Google And Nokia Combined Have Nearly 40,000 Indoor Maps Worldwide

For Customer Experience Professionals

Charts & Figures:Smartphones Integrate Multiple Inputs To Make Indoor Positioning Work In Any Venue

For Customer Experience Professionals

Charts & Figures:Indoor Maps Bring A New Level Of Richness And Detail To Maps

For Customer Experience Professionals

Charts & Figures:Navigation And Mapping Are Among The Most-Used Mobile Applications

Indoor Venues Are The Next Frontier For Location-Based Services

For Customer Experience Professionals

Charts & Figures:Correlation Between CXi Score And Three Loyalty Metrics

Improvements Can Add More Than $1 Billion In Revenue For Hotels And Wireless Carriers

For Customer Experience Professionals

Charts & Figures:Difference In Loyalty Scores Among Customer Experience Leaders And Laggards

Improvements Can Add More Than $1 Billion In Revenue For Hotels And Wireless Carriers

For Customer Experience Professionals

Charts & Figures:Better Customer Experience Drives Millions In Revenue Benefit Across Industries

Improvements Can Add More Than $1 Billion In Revenue For Hotels And Wireless Carriers

For Customer Experience Professionals

Charts & Figures:Consumers Rated The Experience Of 160 Brands Across 13 Industries

For Customer Experience Professionals

Charts & Figures:Three Questions Drive The Customer Experience Index

For Customer Experience Professionals

Charts & Figures:Forrester's 2012 Customer Experience Index Rankings

Consumers Rate The Customer Experience Across 160 Large US Brands

For Customer Experience Professionals

Charts & Figures:How We Calculate Customer Experience Index Scores

For Customer Experience Professionals

Charts & Figures:Brands With Significant Changes In CXi Between 2011 And 2012

Consumers Rate The Customer Experience Across 160 Large US Brands

For Customer Experience Professionals

Charts & Figures:Distribution Of Customer Experience Index Scores, 2007 To 2012

Consumers Rate The Customer Experience Across 160 Large US Brands

For Customer Experience Professionals

Charts & Figures:High, Low, And Average Customer Experience Index Scores Across 13 Industries

Consumers Rate The Customer Experience Across 160 Large US Brands

For Customer Experience Professionals

Charts & Figures:Steps Within The Customer Experience Journey

For Customer Experience Professionals

Charts & Figures:Social Media Supports Customers' Goals At Each Step Of The Customer Journey

For Customer Experience Professionals

Charts & Figures:Heinz Promotes New Products To Its Facebook Fans First

For Customer Experience Professionals

Charts & Figures:Sheraton Lets Consumers Share Stories To Guide Hotel Decisions

For Customer Experience Professionals

Charts & Figures:J.C. Penney Uses Facebook To Promote Its Products

For Customer Experience Professionals

Charts & Figures:Benefit Cosmetics' Enthusiastic Fans Help Each Other Evaluate Product Options

For Customer Experience Professionals

Charts & Figures:Spotify Uses Facebook To Help Users Discover New Music Through Their Friends' Playlists

For Customer Experience Professionals

Charts & Figures:Giffgaff's Community Is Structured To Reflect The Customer Journey