For Application Development & Delivery Professionals
Continuous Improvement: The Contact Centers For Customer Service Playbook
Companies struggle to deliver reproducible, effective, and personalized customer service that meets customer expectations and doesn't break the bank. Application development and delivery...
- Downloads: 203
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For eBusiness & Channel Strategy Professionals
Consumers' preferences for customer service channels are rapidly changing. And it's not just the younger generation of consumers — there's disruption and change across all ages and...
- Downloads: 650