Forrester

For Customer Insights Professionals

Report:Forrester Research Online Access Forecast — Broadband, 2012 To 2017 (EU-7)

ForecastView Spreadsheet

Online households and broadband households by access platform (DSL, cable, and fiber) for the EU-7 countries of France, Germany, Italy, the Netherlands, Spain, Sweden, and the UK. Includes...

For CIO Professionals

Report:Voice And Messaging Are Not Dead

Prepare For The Implications Of Over-The-Top Communications

Telecom carriers' core revenue base, voice and messaging, is under attack from the over-the-top (OTT) business model. Given the financial importance of voice and messaging revenues for carriers, they...

• Downloads: 207
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For Sourcing & Vendor Management Professionals

Report:The Future Of Telecommunications And Mobility Sourcing

Vision: The Telecommunications And Mobility Sourcing Playbook

This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

• Downloads: 370
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For CIO Professionals

Report:The Future Of Over-The-Top Services

As Carriers Move To Embrace OTT, Enterprises Will Benefit

Over the top (OTT), the network-agnostic delivery of digital services, marks an important shift in the delivery and consumption of information and communications technology (ICT) services. OTT breaks...

• Downloads: 485
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For Marketing Leadership Professionals

Report:Forrester Research Online Access Forecast -- Broadband, 2012 To 2017 (US)

ForecastView Spreadsheet

Forecasts broadband households by platform (DSL, cable, fiber, satellite, and other) as well as broadband users. Includes number of broadband households with bundled service...

• Downloads: 4

For Marketing Leadership Professionals

Report:Global PC And Broadband Penetration

A Technographics® Global Overview Document

The global online population has more than doubled since 2005, but not all countries have reached saturated levels of online penetration. While the majority of consumers in the US, Europe, and...

• Downloads: 255
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For eBusiness & Channel Strategy Professionals

Report:How To Prepare For Australia's National Broadband Network

eBusinesses Must Prepare Now To Win Over New Customers

The Australian federal government's National Broadband Network (NBN) is set to turn Australia into one of the most connected nations in the world. But how should eBusiness professionals respond? So...

• Downloads: 108

For CIO Professionals

Report:Framing The Business And IT Impact Of Mobile And Remote Work

Business Leaders Must Focus On People, Technologies, And Facilities Management

With two-thirds of the North American and European workforce reporting that they work outside a corporate office at least occasionally during a month, it's imperative that business leaders initiate...

• Downloads: 637

For Infrastructure & Operations Professionals

Report:How To Connect Your Mobile Workforce To Cloud-Based Email

Interest in cloud-based email is mounting as pressures for IT infrastructure and operations professionals (I&O) to manage and secure smartphones and tablets for an increasingly mobile workforce are...

• Downloads: 358
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For CIO Professionals

Report:Computing Futures 2016: How Hardware Advances Will Shift Vendor Prospects

CPUs, Disks, Sensors, And Displays Change Dramatically In The Next Five Years

Hardware innovation will continue to roil the tech ecosystem through 2016, forcing vendor strategists at software and services firms to adjust continuously to new hardware capabilities, plus the new...

• Downloads: 737

For CIO Professionals

Report:Does Your IT Department Support The Needs Of The Mobile Workforce?

An IT Support Report Card On Employee Mobile, Social, And Collaboration Tools

In 2016, Forrester projects that 63 million US information workers will telecommute at least part-time. Our recent survey of 4,985 US information workers indicates we're well on our way to hitting...

• Downloads: 728

For Application Development & Delivery Professionals

Report:Update 2011: Are Home Agents Right For Your Contact Center?

The Challenges And Benefits Of Supporting Work-At-Home Agents

Forrester identified issues facing contact center infrastructure and operations (I&O) managers in November 2008, when we first published this report. In 2011 with the economy strengthening, they now...

• Downloads: 378

For CIO Professionals

Report:Case Study: State Street Gives Workers Scheduling Flexibility And Reaps Business Benefits

Giving Employees Choice As To When And Where They Work Helps Recruiting, Retention, Team Work, And Sustainability Efforts

In 2009, State Street, a Boston-based financial services firm, created its Flex Work Program to recruit and retain top talent. Why? State Street's leaders felt that finding and holding on to these...

• Downloads: 197

For Sourcing & Vendor Management Professionals

Report:How Fixed-Mobile Convergence Helps MNCs Reduce Telecom Costs

Build FMC Into Your Unified Communications Sourcing Strategy

The key benefits of fixed-mobile convergence (FMC) are simple to understand: a) avoid duplicating costs for voice infrastructure by taking away desk phones for employees who aren't using them anyway,...

• Downloads: 499

For CIO Professionals

Report:Demystifying The Mobile Workforce

Leverage Forrester's Mobile Worker Taxonomy To Facilitate Remote Working Styles

Whether at home, on the road, or from an office, work is becoming something people do, not somewhere people go. In fact, 66% of information workers in North America and Europe already work remotely....

• Downloads: 1294
• Comments: 1

For CIO Professionals

Report:How Consumerization Drives Innovation

Your Technology And Culture Create An Environment Of Empowered Employees

Consumerization — employees using devices, applications, and web services without permission — is a threat to the status quo and a risk to the security of the firm. But it's also a key...

• Downloads: 898
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For Sourcing & Vendor Management Professionals

Report:Define Your Global Mobility Support Strategy With Wireless And Outsourcing In Mind

The community of information workers at large multinational firms (MNCs) who regularly work away from company facilities is growing quickly. As a result, sourcing and vendor management (SVM)...

• Downloads: 840
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For Infrastructure & Operations Professionals

Report:AT&T's Acquisition Of T-Mobile USA Dramatically Consolidates The US Wireless Market

AT&T Reclaims No. 1 Position

AT&T announced plans to purchase T-Mobile USA from Deutsche Telekom for $39 billion in cash and stock. If regulators approve the deal, AT&T will be the largest wireless carrier in the US, leaping...

• Downloads: 244

For Marketing Leadership Professionals

Report:AT&T Leaps Back To The Top With T-Mobile Buy

Device And App Product Strategists Must Scale Up To Keep Up

Consumer product strategists throughout the broader wireless ecosystem are waking up to a potentially radical shift in the industry landscape as AT&T announces its plan to reclaim the top spot in the...

• Downloads: 233

For CIO Professionals

Report:The Internet Crushes The Work/Life Boundary

An Empowered Report: It's Time To Plot The Path To A Work Anywhere Future

Broadband connections, mobile devices, and collaboration tools make employees productive from any location. Your employees know this already: Forrester's survey of more than 5,000 information workers...

• Downloads: 800

For Sourcing & Vendor Management Professionals

Report:The Implications Of A New Dynamic Workforce On Sourcing And Vendor Management

Generation Y's Presence In The Workforce Is Changing Sourcing Strategy

The rising importance of a digital native workforce is one of the key reasons that organizations seek to create a dynamic workplace — a workplace in which employees can work independent of time...

• Downloads: 338

For Infrastructure & Operations Professionals

Report:The Rise Of Wannabe And Maverick Mobile Workers

An Empowered Report: How Vendors Will Meet The Requirements Of Emerging Segments Of Mobile Workers

Enterprise mobility momentum continues to grow, evidenced by increased corporate support for a broad array of smartphones; expanding support of mobile applications for employees, customers, partners,...

• Downloads: 714

For CIO Professionals

Report:Portrait Of A Government Information Worker

Governments Are Playing Catch-Up In Terms Of Mobility And Collaboration

North American and European governments are striving for efficiency, openness, and responsiveness as their constituencies increasingly organize and mobilize using social technologies. However,...

• Downloads: 537

For Marketing Leadership Professionals

Report:Welcome To The Multidevice, Multiconnection World

Product Loyalty's New Calculus

Connectivity is becoming a default feature in a diverse range of consumer products, from portables like tablets and eReaders to TVs and Blu-ray players. As the cost of adding connectivity to devices...

• Downloads: 1421

For Marketing Leadership Professionals

Report:2011 Mobile Trends

For consumer product strategy professionals who want to engage with their customers in the mobile environment, navigating the complex mobile ecosystem with its many different devices, platforms, and...

• Downloads: 5980
• Comments: 2
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