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Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
Vision: The Telecommunications And Mobility Sourcing Playbook
This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

The Mix Will Shift Over Time, But IP WANs Are Here To Stay
Organizations of all sizes are abandoning legacy telecommunications technologies in favor of all-IP wide-area networks (WANs) to support intersite connectivity. Laggards are being pushed off of older...
VPLS Growth Drives Momentum As 40% Of European Firms Adopt Carrier Ethernet
Almost 40% of European enterprises are now deploying carrier Ethernet services, with particular interest in VPLS-based Ethernet LAN (E-LAN) services. However, don't assume all service providers are...
VPLS Growth Drives Momentum As Half Of US Firms Adopt Carrier Ethernet
Half of all North American enterprises are now deploying carrier Ethernet services, with particular interest in VPLS-based Ethernet LAN (E-LAN) services. However, not all service providers are the...
Given the rapid development in business activity across the region, Asia Pacific has been recognized in terms of managed telecom services (MTS) adoption. As multinational organizations explore this...
In the first of our series of reports on the information and communications technology (ICT) behind the London 2012 Olympic Games, we looked at the six lessons that vendor strategists can draw from...
The need to cut costs dominates North American enterprises' 2009 plans for wide-area networks (WANs). This is the top priority for almost three-quarters of enterprises as part of IT budget cuts...
Cost-cutting dominates European enterprise plans for wide area networks (WANs) for 2009. This is the top priority for almost three-quarters of enterprises as part of IT budget cuts mandated at board...
The European Outlook For Ethernet Services In 2009
The adoption of carrier Ethernet services in Europe will accelerate rapidly in 2009, driven by the low cost per bit, simplicity, and flexibility of these services. Service provider MPLS traffic and...
Outsourcing Helps MNCs Avoid Upfront Capital Spending And Enjoy Business Benefits From New Convergence Technologies Sooner
Most large multinational corporations (MNCs) will buy more provider-managed international network and telecommunication services during the next three years to help insulate their business from the...
In the US, enterprises are steadily moving off legacy WAN services like frame relay (FR) and asynchronous transfer mode (ATM) and onto IP-based services like multiprotocol label switching (MPLS)....
Ethernet And Internet VPNs Outstrip MPLS In Popularity
The migration from legacy data services to IP-based wide-area network (WAN) services in Europe is now largely complete, led by the largest multinational firms. Over the past year we have seen a 20%...
VPLS Grabs The Attention Of Both Service Providers And Users
Carrier Ethernet services have reached mass adoption in Europe and are challenging multiprotocol label switching (MPLS) virtual private networks (VPNs) as the first choice for enterprise WANs —...
Recent Ethernet RFIs Show Chinks In Providers' Armor
As enterprises continue to migrate to emerging WAN services like Ethernet, it's easy to succumb to the path of least resistance by simply evaluating and migrating to the incumbent WAN provider's new...
An overview of North American and European enterprise landline service adoption
An overview of SMB adoption of ethernet, broadband satellite, T1/E1, and DSL.
In 2008, clients will find it possible to obtain lower prices on some services, such as Ethernet and multiprotocol label switching (MPLS), but only if they do their fair share of due diligence....
To support intersite connectivity, enterprises are in the midst of migrating from legacy services like private line, Frame Relay (FR), or asynchronous transfer mode (ATM) to IP (Internet...
Forrester's fourth survey of managed services contracts signed by telecom service providers takes the lid off 177 European service deals sealed in the second half of 2007. The number of deals was up...
Two Conglomerates Form Tata Communications And Reliance Globalcom
Two Indian conglomerates — Tata Group and Reliance Industries — recently announced rebranding and additional investments in their respective international telecom units in order to...
Whenever making a major change to a critical network, it's important for enterprises to conduct both requests for information (RFIs) and requests for proposals (RFPs). Recent work Forrester undertook...
Organizations that have used traditional private line wide area networks (WANs) to support high-performance business-critical applications are migrating to Ethernet WANs in droves. Many of these...
If TELUS and Bell Canada had merged, Canadian enterprises and SMBs would have seen competitive choices for telecom services shrink dramatically. As new IP services mature during the next three years...
Which Technology Should European Enterprises Choose?
European enterprises are rapidly deploying both multiprotocol label switching (MPLS) and carrier Ethernet for their wide-area networks (WANs) — 40% of European enterprises have deployed MPLS...
This is a checklist tool for the S&VM role site delineating first-order and second-order evaluation criteria as well as a list of important considerations when choosing a US Ethernet service provider.