Forrester

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Managed Global MPLS Services, Q1 2013

Customers Have A Range Of Strong Options In This Mature Service Category

In Forrester's 55-criteria evaluation of facilities-based managed global MPLS service providers, we identified and qualified 11 global network operators that offer networking services to...

• Downloads: 202

For Sourcing & Vendor Management Professionals

Report:The Future Of Telecommunications And Mobility Sourcing

Vision: The Telecommunications And Mobility Sourcing Playbook

This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

• Downloads: 371
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For Sourcing & Vendor Management Professionals

Report:Emphasize Flexibility In Telecom And Mobility Services Contract Negotiations To Reduce Risk

Processes: The Telecommunications And Mobility Sourcing Playbook

This report is an update to "Emphasize Flexibility In Communications Service Contract Negotiations To Reduce Risk," originally published on October 9, 2012. This updated report outlines Forrester's...

• Downloads: 102

For Sourcing & Vendor Management Professionals

Report:Using New Communications Technology Models Shifts Strategy For Services Sourcing

Strategic Plan: The Telecommunications And Mobility Sourcing Playbook

Up until five to seven years ago, sourcing and vendor management (SVM) professionals responsible for telecommunications and mobility services provisioning focused mainly on delivering value by...

• Downloads: 239

For Sourcing & Vendor Management Professionals

Report:Involve At Least Partial Outsourcing To Achieve A Global Communications Technology Vision

Outreach: The Telecommunications And Mobility Sourcing Playbook

Large multinational corporations (MNCs) recognize the need to define a global communications technology vision for the next three to five years to ensure competitiveness and sustainable business...

• Downloads: 226

For Application Development & Delivery Professionals

Report:Decide Whether To Build Or Source Your Customer Service Operations

Profiles Of Eight Leading Customer Service Outsourcing Vendors

This report outlines the building versus sourcing part of Forrester's solution for application development and delivery (AD&D) executives looking to build, buy, or outsource a customer service...

• Downloads: 593
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For Sales Enablement Professionals

Report:Demand Insights: The Network And Telecommunications Market For SMB Customers

SMBs Are Adopting Networking Technology In A Vein Not Dissimilar To Enterprises

True to our "SMB phoenix" characterization, small to medium-size businesses (SMBs) are proving to be aggressive adopters of network and communications technologies and services. No longer can SMBs be...

• Downloads: 426

For Sourcing & Vendor Management Professionals

Report:Accelerate Your Videoconferencing Strategy With Managed Services

IT departments tasked with managing their firm's video estate face rising levels of complexity with the emergence of high-end telepresence solutions. Business stakeholders are demanding support for...

• Downloads: 419

For Sourcing & Vendor Management Professionals

Report:Global Unified Communications (UC) Service Provider Selection Checklist

A feature checklist for evaluating global Unified Communications (UC) service providers.

• Downloads: 46

For Sourcing & Vendor Management Professionals

Report:Define Your Global Mobility Support Strategy With Wireless And Outsourcing In Mind

The community of information workers at large multinational firms (MNCs) who regularly work away from company facilities is growing quickly. As a result, sourcing and vendor management (SVM)...

• Downloads: 841
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For Sourcing & Vendor Management Professionals

Report:How To Create A Realistic Global SLA For Managed Network Services

Use Industry Standard Metrics And Thresholds For Guidance

Sourcing and vendor management (SVM) professionals at large multinational companies (MNCs) want to ensure that global service-level agreements (SLAs) for managed network services are as strong as...

• Downloads: 519

For Sourcing & Vendor Management Professionals

Report:Checklist: Eight Questions To Answer When Defining Your Global SLA Strategy For Managed WAN Services

SVM professionals at firms with a large international business footprint always struggle with defining a right-fit global network service-level agreement (SLA) that's affordable. One indication of a...

• Downloads: 27

For Sourcing & Vendor Management Professionals

Report:Most Firms Will Use Multiple WAN Technologies

The Mix Will Shift Over Time, But IP WANs Are Here To Stay

Organizations of all sizes are abandoning legacy telecommunications technologies in favor of all-IP wide-area networks (WANs) to support intersite connectivity. Laggards are being pushed off of older...

• Downloads: 501

For Infrastructure & Operations Professionals

Report:Time To Revisit Your Unified Communications Priorities

Phase In Key UC Applications To Accelerate Business Benefits

Unified communications (UC) continues to expand, according to Forrester's 2010 survey of telecom decision-makers in North America and Europe. UC is the enabling platform for the integration of...

• Downloads: 733

For Sourcing & Vendor Management Professionals

Report:Case Study: Manufacturer Will Consolidate Global Telecom With A Telco Integrator

Building Contingencies Ensures Price Competitiveness And Provider Innovation

A US-headquartered global consumer manufacturing firm recently asked Forrester to review its global telecom sourcing strategy with the aim of helping it balance opportunities against risks associated...

• Downloads: 302

For CIO Professionals

Report:Asia Pacific Managed Telecom Services Market, 2009 To 2013

Given the rapid development in business activity across the region, Asia Pacific has been recognized in terms of managed telecom services (MTS) adoption. As multinational organizations explore this...

• Downloads: 40

For Sourcing & Vendor Management Professionals

Report:Achieving A Global Telecom Services Deal That Fits Today's And Tomorrow's Requirements

Companies with distributed operations need telecom services deals to help them meet their immediate and longer-term technology requirements and changing business goals. As a result, enterprise IT...

• Downloads: 826

For Marketing Leadership Professionals

Report:US Broadband Telephony Forecast, 2009 To 2014

Residential broadband telephone lines will grow by 10.8 million, or 46%, over the next five years; this forecast includes managed voice over Internet protocol (VoIP) services offered by cable...

• Downloads: 811

For Infrastructure & Operations Professionals

Report:European Telecom Operator Managed Services Deals Survey: H1 2009

Forrester's seventh survey of managed services deals signed in Europe by telecom service providers reviews 812 contract wins recorded in the first half of 2009. The number of deals increased from the...

• Downloads: 461

For Infrastructure & Operations Professionals

Report:Predictions 2010: Enterprise Mobility Accelerates Again

In 2009, most companies reduced new technology investments in response to the uncertain global economic recession. However, the enterprise mobility picture was more positive as many firms continued...

• Downloads: 1386

For Infrastructure & Operations Professionals

Report:OPEX Analysis For Indian Telecom Operators: 2009 To 2014

This document provides vendor strategists with market insights about estimated and projected operational expenditure (opex) for service providers in the Indian telecommunications market between 2009...

• Downloads: 16

For Infrastructure & Operations Professionals

Report:The State Of WAN Services Adoption In North America 2009: CIOs Lead On Cost Reduction

The need to cut costs dominates North American enterprises' 2009 plans for wide-area networks (WANs). This is the top priority for almost three-quarters of enterprises as part of IT budget cuts...

• Downloads: 424

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Managed Global MPLS Services, Q4 2009

AT&T Leads On Strategy And Market Presence; Orange Has The Best Service Offer

In Forrester's 54-criteria evaluation of nine managed global MPLS service providers, the Leaders included AT&T, BT Global Services, Orange Business Services, and Verizon Business. AT&T had the...

• Downloads: 1084

For CIO Professionals

Report:2009 Canadian Telecom Outlook

Forrester Research takes a look at the percentage of Canadian firms who purchase managed telecom services and why they chose to purchase, their interest in procuring managed services, and who would...

• Downloads: 1

For Infrastructure & Operations Professionals

Report:The State Of WAN Services Adoption In Europe 2009: Cost-Cutting Dominates Enterprise Plans

Cost-cutting dominates European enterprise plans for wide area networks (WANs) for 2009. This is the top priority for almost three-quarters of enterprises as part of IT budget cuts mandated at board...

• Downloads: 360