Telecommunication Services

Telecommunications companies leverage technology to deliver information across distances via video, phone, Internet, on-demand, and other services.

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25 results in Blogs

  • Past 18 months
  • Nigel Fenwick
  • For Chief Information Officer Professionals

    Blog:2013: The Year Of Digital Business

    While Social Business continued to evolve in 2012, 2013 will see the emergence of digital business as a new strategic theme for many firms. What's driving this shift and what does it...

    • For Chief Information Officer Professionals

      Blog:CX And An Ex-CIO

      This week's Customer Experience Forum was far more than just an event for customer experience (CX) professionals. It was an event for any business leader who truly cares about customers....

      • For Chief Information Officer Professionals

        Blog:2014: Digital Reality Sets In

        In my post at this time last year I wrote of the changes we could expect in 2013 around the shift toward digital business. And indeed we did see a significant move toward digital business in 2013 - a...

        • For Chief Information Officer Professionals

          Blog:Chasing KPIs That Matter

          Is there a fundamental problem in today’s IT? I believe there is, and it’s this: IT decision-makers are too often focused on the wrong things. In a recent study, Forrester examined...

          • For Chief Information Officer Professionals

            Blog:Why Customer Experience Will Become The #1 CIO Priority

            Customer experience isn’t typically at the top of the CIO’s priority list but it was certainly front and center in New York this week. I believe things are about to change for CIOs. In...

            • For Chief Information Officer Professionals

              Blog:Business Technology Strategy Template

              Here’s a riddle: What is it that almost every organization believes it needs, many organizations have, and few organizations use? The answer is an IT strategy. CEOs and CFOs task new CIOs and...

              • For Chief Information Officer Professionals

                Blog:How To Retain Your Most Creative Employees

                There have already been plenty of articles written on the importance of creativity in the workforce. Assuming you buy into the importance of attracting creative types to your team, you...

                • For Chief Information Officer Professionals

                  Blog:The Gamification Of Business

                  The most engaging, most entertaining, and most stimulating presentation of IBM Connect 2013 came on the third day at the end of the opening session. I'm ashamed to admit that I didn't know...

                  • For Chief Information Officer Professionals

                    Blog:Winning The Customer Experience Game

                    We all hear and read stories of terrible customer experiences; like me, you probably have had your own share of bad experiences. And social media has made it possible for these bad experiences to be...

                    • For Chief Information Officer Professionals

                      Blog:The #1 Cause Of Organizational Dysfunction

                      At some level, I see dysfunction in almost every client I work with. This isn't something new. There probably isn't an organization on the planet without some level of dysfunction. Perhaps a...

                      • For Chief Information Officer Professionals

                        Blog:Can Twitter be used for community discussion? Nestivity believes it can.

                        For many, Twitter is a great way to find out what’s happening in the world but not the first place they would turn to drive a meaningful discussion with a group of colleagues or customers....

                        • For Chief Information Officer Professionals

                          Blog:5 Steps to transform IT from order-taker to business partner

                          Let's face it, IT often suffers from a bad reputation. And in many cases it's well deserved. Over the years many IT leaders attempted to change IT's reputation by empowering other...

                          • For Chief Information Officer Professionals

                            Blog:Unleash Your Digital Business

                            In my last post I outlined the research we just finished on digital transformation. Today I'd like to highlight the key takeaways for CIOs. CIOs are destined to play a pivotal leadership role in...

                            • For Chief Information Officer Professionals

                              Blog:Amy’s Baking Company Social Media Meltdown: The ABCs Of Social Media

                              Of the many questions I get from clients, many center on the use of social media for customer engagement purposes — because sometimes IT staff are asked to block employees from using social...

                              • For Chief Marketing Officer Professionals

                                Blog:Chief Digital Officer: Fad or Future?

                                Over the past nine months I've been interviewing chief digital officers and senior digital leaders across a variety of industries to gain insight into the emerging role of digital leadership. My...

                                • For Chief Information Officer Professionals

                                  Blog:Sourcing Capabilities: What Big Business Can Learn From Startups

                                  It's been clear for years now that small business startups don't build massive IT departments and big operations teams. Instead they focus on the capabilities which truly differentiate them...

                                  • For Chief Information Officer Professionals

                                    Blog:Which Social Metrics Have Value?

                                    For social media evangelists, the question on everyone's mind is this: "How do we effectively measure the business value of social initiatives?"    Even when we get close,...

                                    • For Chief Information Officer Professionals

                                      Blog:Technology + Philanthropy = A Masterclass In Technology Marketing At Dreamforce 2013

                                      What Benioff and his team at Salesforce do better than every other tech company at a customer conference is make an emotional connection between the audience and the brand. The opening 45 minutes of...

                                      • For Chief Information Officer Professionals

                                        Blog:Capability-As-A-Service And What It Means For Technology Vendor Strategy

                                        In my last post, I wrote about the evolving need for big business to source generic capabilities from business partners/vendors. This shift provides an enormous opportunity as well as a threat for...

                                        • For Chief Information Officer Professionals

                                          Blog:Dawn Of A New Digital Reality

                                          We’re at the dawn of a new industrial revolution. And just as the steam engine and the spinning jenny transformed the world in the first industrial revolution, the new...

                                          • For Chief Information Officer Professionals

                                            Blog:Four Steps Toward Reducing IT Complexity And Improving Strategy

                                            Many CIOs are caught in the middle — stuck between competing demands from the CFO to reduce costs and from the CEO to increase innovation. In fact this is a topic which often comes up in our...

                                            • For Chief Information Officer Professionals

                                              Blog:On Pubs, Innovation & Office Space

                                              Holiday season musings: One of the biggest differences between the US and Britain is the great British pub. And recently I’ve been wondering about the connection between the pub and...

                                              • For Chief Information Officer Professionals

                                                Blog:5 Steps to transform IT from Order-taker To Business Partner: Part 2

                                                Way back in September, I promised a series of blogs addressing this subject. I had high hopes of delivering a post a week for five weeks on the topic. Needless to say . . . life interjected! So...

                                                • For Chief Information Officer Professionals

                                                  Blog:The Future Of Business Is Digital

                                                  Your company is likely to face an extinction event in the next 10 years. And while you may see it coming, you may not have enough time to save your company. Business leaders don't think of...

                                                  • For Chief Information Officer Professionals

                                                    Blog:Winning The Customer Experience Game (Part 2)

                                                    It may come as a surprise to some to hear that technology teams play an important role in the implementation of an effective customer experience strategy, but that's the conclusion from our...