Telecommunication Services

Telecommunications companies leverage technology to deliver information across distances via video, phone, Internet, on-demand, and other services.

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25 results in Blogs

  • Past 18 months
  • Nigel Fenwick
  • For Chief Information Officer Professionals

    Blog:Four Steps Toward Reducing IT Complexity And Improving Strategy

    Many CIOs are caught in the middle — stuck between competing demands from the CFO to reduce costs and from the CEO to increase innovation. In fact this is a topic which often comes up in our...

    • For Chief Information Officer Professionals

      Blog:Dawn Of A New Digital Reality

      We’re at the dawn of a new industrial revolution. And just as the steam engine and the spinning jenny transformed the world in the first industrial revolution, the new...

      • For Chief Information Officer Professionals

        Blog:Capability-As-A-Service And What It Means For Technology Vendor Strategy

        In my last post, I wrote about the evolving need for big business to source generic capabilities from business partners/vendors. This shift provides an enormous opportunity as well as a threat for...

        • For Chief Marketing Officer Professionals

          Blog:Chief Digital Officer: Fad or Future?

          Over the past nine months I've been interviewing chief digital officers and senior digital leaders across a variety of industries to gain insight into the emerging role of digital leadership. My...

          • For Chief Information Officer Professionals

            Blog:Unleash Your Digital Business

            In my last post I outlined the research we just finished on digital transformation. Today I'd like to highlight the key takeaways for CIOs. CIOs are destined to play a pivotal leadership role in...

            • For Chief Information Officer Professionals

              Blog:Getting The Right Digital Leadership

              It's clear that digital leadership is needed to achieve the transformation to a digital business. But does a company need a single digital leader, or do all executives need to become digital...

              • For Chief Information Officer Professionals

                Blog:Digital Business 2014 Infographic

                Following the adage "a picture is worth a thousand words" we produced this infographic to support my keynote speech at the Technology Management Forum in Orlando (and the CMO CIO CX breakfast in...

                • For Chief Information Officer Professionals

                  Blog:For CIOs The Journey To Digital Business Begins With The BT Agenda

                  In “Unleash Your Digital Business”, I highlight the need for all companies to embrace digital business as a new business model – one in which the nature of the value exchange with...

                  • For Chief Information Officer Professionals

                    Blog:Technology + Philanthropy = A Masterclass In Technology Marketing At Dreamforce 2013

                    What Benioff and his team at Salesforce do better than every other tech company at a customer conference is make an emotional connection between the audience and the brand. The opening 45 minutes of...

                    • For Chief Information Officer Professionals

                      Blog:On Pubs, Innovation & Office Space

                      Holiday season musings: One of the biggest differences between the US and Britain is the great British pub. And recently I’ve been wondering about the connection between the pub and...

                      • For Chief Information Officer Professionals

                        Blog:Amy’s Baking Company Social Media Meltdown: The ABCs Of Social Media

                        Of the many questions I get from clients, many center on the use of social media for customer engagement purposes — because sometimes IT staff are asked to block employees from using social...

                        • For Chief Information Officer Professionals

                          Blog:Winning The Customer Experience Game (Part 2)

                          It may come as a surprise to some to hear that technology teams play an important role in the implementation of an effective customer experience strategy, but that's the conclusion from our...

                          • For Chief Information Officer Professionals

                            Blog:How To Retain Your Most Creative Employees

                            There have already been plenty of articles written on the importance of creativity in the workforce. Assuming you buy into the importance of attracting creative types to your team, you...

                            • For Chief Information Officer Professionals

                              Blog:Business Technology Strategy Template

                              Here’s a riddle: What is it that almost every organization believes it needs, many organizations have, and few organizations use? The answer is an IT strategy. CEOs and CFOs task new CIOs and...

                              • For Chief Information Officer Professionals

                                Blog:Sourcing Capabilities: What Big Business Can Learn From Startups

                                It's been clear for years now that small business startups don't build massive IT departments and big operations teams. Instead they focus on the capabilities which truly differentiate them...

                                • For Chief Information Officer Professionals

                                  Blog:The Gamification Of Business

                                  The most engaging, most entertaining, and most stimulating presentation of IBM Connect 2013 came on the third day at the end of the opening session. I'm ashamed to admit that I didn't know...

                                  • For Chief Information Officer Professionals

                                    Blog:The #1 Cause Of Organizational Dysfunction

                                    At some level, I see dysfunction in almost every client I work with. This isn't something new. There probably isn't an organization on the planet without some level of dysfunction. Perhaps a...

                                    • For Chief Information Officer Professionals

                                      Blog:Winning The Customer Experience Game

                                      We all hear and read stories of terrible customer experiences; like me, you probably have had your own share of bad experiences. And social media has made it possible for these bad experiences to be...

                                      • For Chief Information Officer Professionals

                                        Blog:CX And An Ex-CIO

                                        This week's Customer Experience Forum was far more than just an event for customer experience (CX) professionals. It was an event for any business leader who truly cares about customers....

                                        • For Chief Information Officer Professionals

                                          Blog:Can Twitter be used for community discussion? Nestivity believes it can.

                                          For many, Twitter is a great way to find out what’s happening in the world but not the first place they would turn to drive a meaningful discussion with a group of colleagues or customers....

                                          • For Chief Information Officer Professionals

                                            Blog:5 Steps to transform IT from Order-taker To Business Partner: Part 2

                                            Way back in September, I promised a series of blogs addressing this subject. I had high hopes of delivering a post a week for five weeks on the topic. Needless to say . . . life interjected! So...

                                            • For Chief Information Officer Professionals

                                              Blog:2014: Digital Reality Sets In

                                              In my post at this time last year I wrote of the changes we could expect in 2013 around the shift toward digital business. And indeed we did see a significant move toward digital business in 2013 - a...

                                              • For Chief Information Officer Professionals

                                                Blog:Why Customer Experience Will Become The #1 CIO Priority

                                                Customer experience isn’t typically at the top of the CIO’s priority list but it was certainly front and center in New York this week. I believe things are about to change for CIOs. In...

                                                • For Chief Information Officer Professionals

                                                  Blog:The Future Of Business Is Digital

                                                  Your company is likely to face an extinction event in the next 10 years. And while you may see it coming, you may not have enough time to save your company. Business leaders don't think of...

                                                  • For Chief Information Officer Professionals

                                                    Blog:5 Steps to transform IT from order-taker to business partner

                                                    Let's face it, IT often suffers from a bad reputation. And in many cases it's well deserved. Over the years many IT leaders attempted to change IT's reputation by empowering other...