Forrester Research : Topic :

Telecommunication Services

Telecommunications companies leverage technology to deliver information across distances via video, phone, Internet, on-demand, and other services.

23 results in Social

Past 18 months
Nigel Fenwick

For Chief Information Officer Professionals
Blog:The Ultimate Question
Nigel FenwickJune 15, 2012
As fans of The Hitchhiker’s Guide to the Galaxy will recall, the answer to the ultimate question of life universe and everything is something a group of hyper-intelligent pan-dimensional...
For Chief Information Officer Professionals
Blog:What’s A Facebook “Like” Worth?
Nigel FenwickFebruary 9, 2012
It seems everyone’s obsessed with Facebook’s IPO right now. And while CMOs are beginning to understand the possibilities of Facebook, and other social technologies, to connect and engage...
For Chief Information Officer Professionals
Blog:Amy’s Baking Company Social Media Meltdown: The ABCs Of Social Media
Nigel FenwickMay 16, 2013
Of the many questions I get from clients, many center on the use of social media for customer engagement purposes — because sometimes IT staff are asked to block employees from using social...
For Chief Information Officer Professionals
Blog:Four Steps Toward Reducing IT Complexity And Improving Strategy
Nigel FenwickFebruary 22, 2013
Many CIOs are caught in the middle — stuck between competing demands from the CFO to reduce costs and from the CEO to increase innovation. In fact this is a topic which often comes up in our...
For Chief Information Officer Professionals
Blog:Seeking The Elusive Zone Of Disruption
Nigel FenwickOctober 8, 2012
As I analyzed examples of digital disruption I’ll be highlighting at the upcoming CIO Forum — “Leading Digital Disruption” — I was struck by the way in which...
For Chief Information Officer Professionals
Blog:Winning The Customer Experience Game
Nigel FenwickApril 24, 2013
We all hear and read stories of terrible customer experiences; like me, you probably have had your own share of bad experiences. And social media has made it possible for these bad experiences to be...
For Chief Information Officer Professionals
Blog:Winning The Customer Experience Game (Part 2)
Nigel FenwickMay 15, 2013
It may come as a surprise to some to hear that technology teams play an important role in the implementation of an effective customer experience strategy, but that's the conclusion from our...
For Chief Information Officer Professionals
Blog:Do Enterprise Architects Have Value?
Nigel FenwickAugust 29, 2012
I love nothing more than a good debate, so when I read George Colony’s recent blog post “Enterprise Architects For Dummies (CEOs)” and then read the comments from infuriated...
For Chief Information Officer Professionals
Blog:Can Twitter be used for community discussion? Nestivity believes it can.
Nigel FenwickApril 11, 2013
For many, Twitter is a great way to find out what’s happening in the world but not the first place they would turn to drive a meaningful discussion with a group of colleagues or customers....
For Chief Information Officer Professionals
Blog:It's Time To Kill Your IT Strategy
Nigel FenwickMarch 9, 2012
Yes, that’s right — I’m suggesting CIOs should stop working on IT strategy. The days of developing a technology strategy that aligns to business strategy need to be behind us....
For Chief Information Officer Professionals
Blog:Chasing KPIs That Matter
Nigel FenwickJanuary 18, 2013
Is there a fundamental problem in today’s IT? I believe there is, and it’s this: IT decision-makers are too often focused on the wrong things. In a recent study, Forrester examined...
For Chief Information Officer Professionals
Blog:How I Turned My iPad2 Into A MacBook … Well Almost!
Nigel FenwickFebruary 3, 2012
As my regular readers know, I try to provide something thought-provoking for most of my blog posts. But every so often something comes along that makes me go “wow, I really need to share...
For Chief Information Officer Professionals
Blog:The Gamification Of Business
Nigel FenwickFebruary 2, 2013
The most engaging, most entertaining, and most stimulating presentation of IBM Connect 2013 came on the third day at the end of the opening session. I'm ashamed to admit that I didn't know...
For Chief Information Officer Professionals
Blog:Five Lessons From Dreamforce 2012
Nigel FenwickOctober 4, 2012
It’s been a couple of weeks since Dreamforce ended, and in between client engagements and research I’ve had some time to digest the event — so I’d like to share some lessons...
For Chief Information Officer Professionals
Blog:Does BT Need A New Report Card?
Nigel FenwickJanuary 30, 2012
It's time to re-think the report card used by CIOs to report on BT performance – tomorrow’s BT CIOs must look beyond the traditional IT Balanced Scorecard (BSC). I...
For Chief Information Officer Professionals
Blog:Sourcing Capabilities: What Big Business Can Learn From Startups
Nigel FenwickJanuary 29, 2013
It's been clear for years now that small business startups don't build massive IT departments and big operations teams. Instead they focus on the capabilities which truly differentiate them...
For Chief Information Officer Professionals
Blog:2013: The Year Of Digital Business
Nigel FenwickDecember 31, 2012
While Social Business continued to evolve in 2012, 2013 will see the emergence of digital business as a new strategic theme for many firms. What's driving this shift and what does it...
For Chief Information Officer Professionals
Blog:What Business Are You In?
Nigel FenwickJune 29, 2012
After wrapping up our CIO Forum in Paris last week, I can definitely say CIOs and IT leaders care about strategy. The theme of this year's conference was "Collaboration To Co-Creation," and we...
For Chief Information Officer Professionals
Blog:Failure Is Not An Option
Nigel FenwickJuly 17, 2012
As regular readers of my blog will know, I’ve been talking about moving beyond alignment for a number of years now. The fact is, too many CIOs have been able to get by on the basis of managing...
For Chief Information Officer Professionals
Blog:Will Amazon's Deep Pockets Strangle Netflix?
Nigel FenwickSeptember 4, 2012
Amazon’s recent distribution agreement with Epix is a big threat to the dominance of Netflix in the movie streaming market. Last year Netflix attempted to shift its business strategy to...
For Chief Information Officer Professionals
Blog:Capability-As-A-Service And What It Means For Technology Vendor Strategy
Nigel FenwickJanuary 31, 2013
In my last post, I wrote about the evolving need for big business to source generic capabilities from business partners/vendors. This shift provides an enormous opportunity as well as a threat for...
For Chief Information Officer Professionals
Blog:BT Strategic Planning: Upcoming Events
Nigel FenwickJuly 24, 2012
For many traditional IT organizations, BT Strategic Planning is a new approach to developing technology strategy. As such, it often raises more questions than answers. If you’d like to know how...
For Chief Information Officer Professionals
Blog:Which Social Metrics Have Value?
Nigel FenwickDecember 6, 2012
For social media evangelists, the question on everyone's mind is this: "How do we effectively measure the business value of social initiatives?" Even when we get close,...

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Telecommunication Services

For Chief Information Officer Professionals

Blog:The Ultimate Question

For Chief Information Officer Professionals

Blog:What’s A Facebook “Like” Worth?

For Chief Information Officer Professionals

Blog:Amy’s Baking Company Social Media Meltdown: The ABCs Of Social Media

For Chief Information Officer Professionals

Blog:Four Steps Toward Reducing IT Complexity And Improving Strategy

For Chief Information Officer Professionals

Blog:Seeking The Elusive Zone Of Disruption

For Chief Information Officer Professionals

Blog:Winning The Customer Experience Game

For Chief Information Officer Professionals

Blog:Winning The Customer Experience Game (Part 2)

For Chief Information Officer Professionals

Blog:Do Enterprise Architects Have Value?

For Chief Information Officer Professionals

Blog:Can Twitter be used for community discussion? Nestivity believes it can.

For Chief Information Officer Professionals

Blog:It's Time To Kill Your IT Strategy

For Chief Information Officer Professionals

Blog:Chasing KPIs That Matter

For Chief Information Officer Professionals

Blog:How I Turned My iPad2 Into A MacBook … Well Almost!

For Chief Information Officer Professionals

Blog:The Gamification Of Business

For Chief Information Officer Professionals

Blog:Five Lessons From Dreamforce 2012

For Chief Information Officer Professionals

Blog:Does BT Need A New Report Card?

For Chief Information Officer Professionals

Blog:Sourcing Capabilities: What Big Business Can Learn From Startups

For Chief Information Officer Professionals

Blog:2013: The Year Of Digital Business

For Chief Information Officer Professionals

Blog:What Business Are You In?

For Chief Information Officer Professionals

Blog:Failure Is Not An Option

For Chief Information Officer Professionals

Blog:Will Amazon's Deep Pockets Strangle Netflix?

For Chief Information Officer Professionals

Blog:Capability-As-A-Service And What It Means For Technology Vendor Strategy

For Chief Information Officer Professionals

Blog:BT Strategic Planning: Upcoming Events

For Chief Information Officer Professionals

Blog:Which Social Metrics Have Value?

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