The Forrester Wave -- Enterprise CRM Suites, Q1, 2007: Which Enterprise CRM Application Is The Best?

Air Date: Tuesday, February 13, 2007

Cost: $250

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Presented By:

Who should attend: Analyst Relations professionals, Customer Experience professionals, Sourcing & Vendor Management professionals, Marketing Leadership professionals, and Business Process & Applications professionals

Description:

To register please contact Client Care at 617/613-5730 or 1-866-Forrester. Online registration for this teleconference is now closed.

Description

CRM applications are the business software that enable customer-facing business processes such as lead generation and cross-sell (marketing), opportunity management, forecasting and quoting (sales), customer support and repair (service), collaborative channel management (partner relationship management and eCommerce), customer data analytics, and customer data management. To assess the state of the CRM market, Forrester evaluated the strengths and weaknesses of the top 13 CRM enterprise suites vendors across 490 criteria. Learn how to evaluate the vendors and who came out on top.

Agenda

• Evaluation criteria.
• Vendor overview.
• How the vendors stack up.
• Recommendations on vendor selection.

Vendors mentioned: Amdocs, Chordiant, Infor CRM, Microsoft Dynamics CRM, mySAP CRM, Onyx (M2M Holdings), Oracle's eBusiness Suite CRM, Oracle's Siebel CRM, Oracle's Siebel On Demand CRM, Oracle's PeopleSoft CRM, Pegasystems, RightNow, and salesforce.com.

Related Research

CRM Market Size And Forecast, 2006 To 2010

Customer Relationship Management

Twelve Steps To Experience-Based Differentiation

“Using Technology To Improve Your Customer Experience

How To Select A CRM Professional Services Provider

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