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Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
In the 21st century, empowered consumers have steered brand marketing into foreign terrain — they have taken the driver's seat and told brands where, when, and how they want to be interacted with. This is forcing marketers to rethink the rules of brand building. This playbook helps CMO and marketing leadership professionals adapt their strategies for 21st century brand marketing to gain market share and mindshare by 1) charting a new course to build their brand's competitive advantage; 2) ...
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