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For Customer Experience Professionals

The Business Case For Rich Internet Applications – A Social Computing Report

Simple Models Show The Business Value Of RIAs

March 12, 2007

By Ron Rogowski with Harley Manning, Megan Burns, Jeffrey S. Hammond, Henry H. Harteveldt, Steven Geller

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Why Read This Report

Rich Internet applications (RIAs) attract site owners' attention because users like them, they enable interactions that HTML can't, and they get results. Yet many site owners considering RIAs wonder if they're worth the investment even as many who already employ RIAs struggle to assess their true value. Our research and conservative models show that well-designed RIAs can produce eye-popping results that can help prove the value of current investments and make the case for future RIA projects.
Tags: Application Architecture, Application Development, Architecture & Technology Strategy, Business Value of IT, Customer Experience Management, Enterprise Architecture Domains, Enterprise Architecture Strategy and Process, IT Management, IT Serving the Business, Multichannel Customer Experience, Rich Internet Applications, Social Computing, Web 2.0, Web Design & Usability
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TABLE OF CONTENTS

  • RIAs Hold Great Appeal For Site Owners
  • Models Surface The Value Of RIAs

  • RECOMMENDATIONS

    Craft An RIA Measurement Strategy

  • WHAT IT MEANS

    RIA Adoption Will Accelerate
  • Supplemental Material
  • Related Research Documents
 
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