Why Read This
From September to November 2009, Forrester asked 2,165 North American and European IT software decision-makers for their plans and perceptions on software spending and trends in 2010. Amid uncertainty around the global economy's recovery, IT organizations expect to still be cutting software services and delaying noncritical initiatives. Money and manpower have been reallocated to efforts with clear and more immediate returns, and CIOs are becoming — if they're not already — sticklers for ROI calculations to justify software projects. To help squeeze in innovative projects, IT execs must leverage strategic tools like an investment optimization framework and capability maps.