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This is the Policy And Procedures report in The Social Business And Collaboration Playbook.

For CIO Professionals

The CIO's Role In The Social Business Policy

August 24, 2012

By Nigel Fenwick, Ted Schadler, Rob Koplowitz with TJ Keitt, Philipp Karcher, Matthew Brown, Kelsey Murphy

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Why Read This Report

A clear social business policy is an essential guide for employees using social and collaboration tools for customer engagement and for internal or partner collaboration. While it takes a cross-organizational team to establish a social business policy, CIOs play an increasingly important role in the development of an effective policy: to steer the policy creation process, embed the policy in tools and training, and work with others to educate and certify employees for social engagement where needed. This report provides motivation and guidance to help you create an effective social business policy.
Tags: Customer Experience Management, Enterprise Collaboration, Enterprise Web 2.0, Governance, Governance, Risk & Compliance, IT Communications, IT Management, IT Serving the Business, Legal Issues & IT, Marketing & Strategy, Security, Risk and Compliance, Social Computing, Strategy, Planning & Governance of IT, Technology, Web 2.0
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TABLE OF CONTENTS

  • A Social Business Policy Is A Tool For Managing Risk And Opportunity
  • The Tenets Of Social Professionalism: Simple Rules For Employees
  • The CIO's Role In Social Business And Collaboration Policy
  • Supplemental Material
  • Related Research Documents
 
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