Forrester

Why Read This Report

Information and knowledge managers are constantly bombarded by new technologies — like RIAs, wikis, blogs, and virtual worlds — or new market trends, such as the recent consolidation in business intelligence (BI). Plus there's the ever-changing organizational dynamics — like a new CIO, an acquisition, or a new strategic direction for the enterprise — that drive constant change and raise your stress level. To prepare you for some specific issues before they become nagging problems, focus on these five top challenges in 2008: SharePoint, retention management, Enterprise Web 2.0, data governance, and data quality. And to prepare for the next longer-term big thing, keep your eye on business optimization — powered by BI, business process management (BPM), and business rules. By keeping these challenges within your sights and proactively taking steps to address them, you will not only look smart but also be prepared when these issues hit.