Forrester

Why Read This Report

Lack of sufficient business process skills continues to dog progress and momentum for enterprisewide business process management (BPM) initiatives. And when business process professionals turn to the BPM training and certification market for skills development, they must sift through a wide range of training programs with competing BPM approaches, frameworks, and knowledge domains. In Forrester's 15-criteria evaluation of BPM training and certification program vendors, we found that Stevens Institute of Technology, BPMInstitute.org, and BPTrends Associates led the pack because of their broad and deep coverage of critical skills required for BPM success. We also found many strong performers — Queensland University of Technology (QUT), AIIM, and BPMessentials — that provide good coverage, but either lack breadth or depth or only focus on a specific geographic region. A newcomer, Association of BPM Professionals (ABPMP), rounded out our evaluation as a contender, with a strong BPM certification program and an eye to launching more comprehensive BPM training in the future.