Today's global IT infrastructure management services market goes beyond cost savings. New capabilities are providing opportunities to pursue transformation and consolidation in IT infrastructure operations as customers prepare for greater value in outsourcing.
In the Forrester Wave™ evaluation of global IT infrastructure outsourcing vendors, our team surveyed the capabilities, strategy, and clients of 19 of the leading global providers. The market is mature, and most of the clients we surveyed were satisfied with their ITO relationship; however, new market forces are pushing to upset this equilibrium. We will discuss the results from our study and look at what customers of ITO providers can do to prepare for these imminent changes.
- Global IT infrastructure outsourcing market trends.
- Overview of the Forrester Wave results.
- Unique North American and European market considerations.
- Recommendations for preparing for an evolving ITO market.
Vendors mentioned: Accenture, ACS, Capgemini, CGI, Cognizant, CSC, Dell, Fujitsu, Getronics Workspace Alliance (GWA), HCL, HP, IBM, Infosys, Logica, Mahindra IT & Business Services, Siemens (SIS), TCS, Unisys, Wipro