CLIP THIS INQUIRY

Select a group:

Group Name
Create New GroupClip

CLIP THIS FLOW

Select a group:

Group Name
Create New GroupClip

For Application Development & Delivery Professionals

The Forrester Wave™: Midmarket CRM Suites, Q3 2008

Solutions From Microsoft, Oracle, RightNow, And Salesforce.com Lead The Way

August 26, 2008

By Pete Marston with Natalie Petouhoff, Ph.D., William Band, Elisse Gaynor, Sharyn Leaver, Andrew Magarie

  • 1718 downloads
  • 0 comments
  • Rating:

Why Read This Report

In Forrester's 517-criteria evaluation of midmarket customer relationship management (CRM) solutions, we found that Oracle's Siebel CRM Professional Edition and CRM On Demand products, Microsoft Dynamics CRM, RightNow CRM, and salesforce.com's salesforce led the pack. They distanced themselves from the competition with strong sales force automation and usability capabilities. Right behind the Leaders is a crowded group of Strong Performers including software-as-a-service (SaaS) players like Entellium and NetSuite; versatile deployment solutions like SageCRM, Selligent X@, and Sugar Enterprise; and traditional, on-premise solutions like Maximizer CRM, CDC Software's Pivotal CRM, Consona CRM's Onyx CRM, and Sage SalesLogix. Finally, closing out the group as a Contender is FrontRange Solutions' GoldMine Enterprise Edition — a longstanding CRM solution with a significant customer and user base.
Tags: CRM Applications, Customer Relationship Management (CRM), IT Services, Outsourcing, Packaged Applications, Software-as-a-Service (SaaS)
US $ 1749
Become A Client

Get objective, pragmatic guidance that helps you make tough decisions and succeed in a complex world. Contact us to learn more.

Already A Client?
Log in to read this document.

TABLE OF CONTENTS

  • Shopping For A Midmarket CRM Suite Is Still A Headache
  • Midmarket CRM Evaluation Overview
  • Strong Performers Challenge Existing Leaders In A Crowded Market
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents
 
Loading...

Browse

About Forrester

Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Roles We Serve

Forrester supports leaders in 13 roles across three distinct client segments: Business Technology, Marketing & Strategy, and Technology Industry.

Analysts & Coverage Areas

Aligned to your professional role, Forrester's analysts are experts in the specific technologies, issues, and trends currently impacting your business.

Research
Latest Reports
Playbooks
Charts & Figures
Forrester Waves
Planned Research
Data
Consumer Data
Business Data
Events
Forums
Webinars
Workshops
Tools & Templates
Vendor Selection Aids
Best Practice & Self-Assessments
Models & Calculators
Document Templates

Forrester Leadership Boards

Fresh thinking and collaborative problem-solving through an unmatched combination of peer networking, forward-looking analysis, and professional guidance.

Consulting

Our expert analysts provide custom research-based frameworks to guide you through each phase of your critical business initiatives from identifying opportunity to optimizing results.

Community

Connect with peers and analysts, share your views, and ask questions on key business issues.

Blog

Forrester analysts weigh in on the latest business and technology news.

  • BROWSE
  • Register
  • Call +1 617.613.5730
  • Cart