CLIP THIS INQUIRY

Select a group:

Group Name
Create New GroupClip

CLIP THIS FLOW

Select a group:

Group Name
Create New GroupClip

For Sourcing & Vendor Management Professionals

The Forrester Wave™: Salesforce.com Implementation, Q2 2011

In A Rapidly Changing Market, Forrester Sees Increasing Vendor Differentiation

May 13, 2011

By Liz Herbert with John C. McCarthy, Mark Grannan

  • 1550 downloads
  • 0 comments
  • Rating:

Why Read This Report

To help clients with complex, enterprisewide salesforce.com initiatives, Forrester recently evaluated the offerings of 11 leading service providers. In this 46-criteria evaluation of salesforce.com (SFDC) implementation services providers, we found that Accenture and Wipro lead the pack because of their practice maturity, depth and breadth of resources, and suitability for larger, more complex deployments. Specialists like Appirio, Bluewolf, Model Metrics, Astadia, and CoreMatrix also fared well in the evaluation due to their deep technology expertise and their heavy focus on SFDC projects. Global consultancy Deloitte scored high, boosted by its capabilities in larger, more transformational deals and its expertise in change management. India-based providers like Cognizant, Infosys, and HCL lead the market with IP-based solutions such as accelerators, prebuilt integrations, and prebuilt test scripts for SFDC.
Tags: CRM Applications, Customer Relationship Management (CRM), IT Services, Outsourcing, Package Implementation Services, Packaged Applications, Software-as-a-Service (SaaS), Sourcing & Procurement, Sourcing Strategy & Execution, Systems Integration
US $ 2495
Become A Client

Get objective, pragmatic guidance that helps you make tough decisions and succeed in a complex world. Contact us to learn more.

Already A Client?
Log in to read this document.

TABLE OF CONTENTS

  • The Complexity Of SFDC Implementations Drives Need For Third-Party Services
  • Salesforce.com Implementation Services Evaluation Overview
  • Three Distinct Approaches To SFDC Projects Have Emerged
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

TOOLS & TEMPLATES

  • Vendor Selection Aids:

    Forrester Wave™: Enterprise Salesforce.com Implementation, Q2 '11

 
Loading...

Browse

About Forrester

Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Roles We Serve

Forrester supports leaders in 13 roles across three distinct client segments: Business Technology, Marketing & Strategy, and Technology Industry.

Analysts & Coverage Areas

Aligned to your professional role, Forrester's analysts are experts in the specific technologies, issues, and trends currently impacting your business.

Research
Latest Reports
Playbooks
Charts & Figures
Forrester Waves
Planned Research
Data
Consumer Data
Business Data
Events
Forums
Webinars
Workshops
Tools & Templates
Vendor Selection Aids
Best Practice & Self-Assessments
Models & Calculators
Document Templates

Forrester Leadership Boards

Fresh thinking and collaborative problem-solving through an unmatched combination of peer networking, forward-looking analysis, and professional guidance.

Consulting

Our expert analysts provide custom research-based frameworks to guide you through each phase of your critical business initiatives from identifying opportunity to optimizing results.

Community

Connect with peers and analysts, share your views, and ask questions on key business issues.

Blog

Forrester analysts weigh in on the latest business and technology news.

  • BROWSE
  • Register
  • Call +1 617.613.5730
  • Cart