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For Infrastructure & Operations Professionals

The Low-Hanging Fruit That Service Operations Teams Should Consider Now

November 13, 2009

By Eveline Oehrlich with Glenn O'Donnell, Simon Yates, Lauren E. Nelson

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Why Read This Report

Some IT organizations are confident that they can weather the storm of our current economic situation. Others believe they can maintain their current staffing level, and some are saying that they can maintain their current IT technology investment levels. But in the end, they all have the same need to reduce the cost of IT. Organizations are relying on IT to make use of efficient technologies and to make the right decisions on adopting efficient technology to support the business. This report focuses on the low-hanging fruit of service operations such as self-service service catalogs, IT search engines, and remote control.
Tags: Application Management, Broadband & Remote Access, Customer Relationship Management (CRM), Enterprise Collaboration, Help Desk/Service Desk, Information Management, IT Asset Management, IT Infrastructure & Operations, IT Process Automation, IT Service Management, Knowledge Management, Remote Work & Telecommuting, Sourcing Strategy & Execution, Systems Management, Telecommunication Services
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TABLE OF CONTENTS

  • Invest In Tools That Improve Service Operations And Productivity
  • What Tools Do You Need To Support Service Operations?
  • Service Operations Spend Is Not Purely Infrastructure "Overhead"

  • WHAT IT MEANS

    Don't Be Trapped In Tool Discussions
  • Related Research Documents
 
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