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Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Software is the biggest and fastest growing of all tech industry segments. However, its growth is fueled by disruption — new technologies and changing market demand are cannibalizing traditional business models. Priorities are shifting from back-office, administrative applications to solutions that provide higher business value and insights, including business intelligence, process optimization, and collaboration software. And business models are changing at the same time. In this report, we highlight the disruptive new licensing, deployment, and pricing models that lead to an overall transformation of how software will be bought, implemented, and used in the future.
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