Forrester

Why Read This Report

Business executives expect the CIO to help continuously improve processes by implementing major software suites, developing new apps, or enhancing existing processes. Spurred by the great recession, CIOs have sharpened their focus on processes, as companies strive for greater efficiency, better operations, a more compelling customer experience, and transformed business models. CIOs must now standardize processes around the globe (no small task), create shared services, deploy business process management (BPM) suites to fill the gaps left by enterprise suites, and integrate collaboration and social with processes. This report describes why companies are becoming process-driven and how CIOs can play a pivotal and strategic role in helping the enterprise shift from isolated projects to a sustainable BPM program.