For Customer Insights Professionals

Strategic Plan: The Digital Intelligence Playbook

    Why Read This Report

    As consumers effortlessly move across digital touchpoints and as marketing campaigns span channels, the need for comprehensive analytics has never been greater. But practitioners struggle to break free of legacy analytics approaches that weren't designed to handle the complexity of today's multichannel interactions, exploding data volumes, and challenges in fostering direct connections between analytics and action. To create a strategic plan, customer insights (CI) professionals should look to the gaming industry as a model of digital intelligence and utilize a road map to guide a holistic implementation strategy.

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    • Digital Intelligence Isn't A Quick Fix
    • Gaming Analytics Provides A Model For Digital Intelligence
    • Guide Your Digital Intelligence Initiative With A Road Map

      Constant Innovation Is The Name Of The Game
    • Supplemental Material
    • Related Research Documents