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Description
Most organizations have an IT service management (ITSM) tool or tools. Many blame that tool for a variety of I&O and IT service delivery inefficiencies (or even failures), but is replacing one tool with another the answer? Probably not.
This webinar looks at where organizations often go wrong with ITSM tool selection and implementation then reviews the options available via the software-as-a-service (SaaS) delivery model. Vendors and tools are discussed along with tips for getting the most out of what is a significant investment in ITSM-enabling technology.
Agenda:
- The "Issues" With Traditional ITSM Tools
- Common Tool Selection Issues
- The Pros And Cons Of SaaS For ITSM
- Key Evaluation Criteria When Selecting An ITSM Tool (SaaS Or Otherwise)
- Forrester's Overview Of The SaaS For ITSM Tool Market
- Key Takeaways
Vendors mentioned: Absolute Software, Axios Systems, BMC Software, CA Technologies, Cherwell Software, EasyVista, HelpLine, Hornbill, HP, IBM, LANDesk Software, ManageEngine, SAManage, Serena Software, ServiceNow, Sunrise Software, SunView Software, SysAid Technologies, TOPdesk, Vivantio, and Zendesk.
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