FOR Infrastructure & Operations PROFESSIONALS

The Service Management And Automation Playbook


Deliver Technology Services Faster, Cheaper, And Better




Your business cares about outcomes, not technologies. Thus, it isn't enough to empower your developers and workers with the latest cloud, mobile, and analytics technologies. You must also invest in service management, a practice rooted in product marketing and management, to deliver customer results and satisfaction. Unfortunately, the customer focus of service management is often lost when applied to information technology, producing the well-known discipline of IT service management (ITSM). To ...

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PLAYBOOK RESEARCH

Overview: Deliver Technology Services Faster, Cheaper, And Better
May 01, 2012 | Eveline Oehrlich
Future Look: Become Customer-Centric, Service-Focused, And Automated
February 06, 2012 | Glenn O'Donnell
Business Impact: Sustain Service Management And Automation Funding
June 07, 2012 | Stephen Mann
Assessment Framework: Assess Your Service Management And Automation Maturity
June 05, 2012 | Eveline Oehrlich
Stakeholder Needs: Develop Your Service Management And Automation Staffing Strategy
March 29, 2012 | Jean-Pierre Garbani
Strategic Plan: Avoid Tactical, Narrow Service Management And Automation Strategies
January 18, 2012 | Jean-Pierre Garbani
Road Map: Develop Your Road Map For Service Management And Automation Processes
February 07, 2012 | Eveline Oehrlich
Skills And Staffing: Evolve Your Service Management And Automation Skills And Staffing
April 13, 2012 | Eveline Oehrlich
Policy And Procedures: Balance Disciplined Service Management And Automation With Flexibility
June 05, 2012 | Glenn O'Donnell
Build/Buy Capabilities: Source Effective Service Management And Automation Capabilities
May 03, 2012 | Eveline Oehrlich
Performance Management: Develop Your Service Management And Automation Balanced Scorecard
June 14, 2012 | Stephen Mann
Benchmarks: Drive Service Management Adjustments With Peer Comparisons
May 16, 2012 | Glenn O'Donnell
Change Management: Communicate And Train Sustainable Service Management Changes
May 16, 2012 | Henry Dewing
Performance Management: Develop Your Service Management And Automation Balanced Scorecard
June 14, 2012 | Stephen Mann
Business Impact: Sustain Service Management And Automation Funding
June 07, 2012 | Stephen Mann
Assessment Framework: Assess Your Service Management And Automation Maturity
June 05, 2012 | Eveline Oehrlich
Policy And Procedures: Balance Disciplined Service Management And Automation With Flexibility
June 05, 2012 | Glenn O'Donnell
Benchmarks: Drive Service Management Adjustments With Peer Comparisons
May 16, 2012 | Glenn O'Donnell
Change Management: Communicate And Train Sustainable Service Management Changes
May 16, 2012 | Henry Dewing
Overview: Deliver Technology Services Faster, Cheaper, And Better
May 01, 2012 | Eveline Oehrlich
Build/Buy Capabilities: Source Effective Service Management And Automation Capabilities
May 03, 2012 | Eveline Oehrlich
Skills And Staffing: Evolve Your Service Management And Automation Skills And Staffing
April 13, 2012 | Eveline Oehrlich
Stakeholder Needs: Develop Your Service Management And Automation Staffing Strategy
March 29, 2012 | Jean-Pierre Garbani
Future Look: Become Customer-Centric, Service-Focused, And Automated
February 06, 2012 | Glenn O'Donnell
Road Map: Develop Your Road Map For Service Management And Automation Processes
February 07, 2012 | Eveline Oehrlich
Strategic Plan: Avoid Tactical, Narrow Service Management And Automation Strategies
January 18, 2012 | Jean-Pierre Garbani

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Service Management And Automation

Playbook frameworks guide your critical decisions with integrated reports, tools, and objective insight. This Playbook helps you develop an end-to-end solution for delivering customer outcomes faster, cheaper, and at higher quality. Watch the video.

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Better, faster, cheaper

Before you roll out ITIL, rethink your service desk and ITSM strategy, or deploy a performance management tool, make sure you focus on the customer first — not the process or technology. From there, combine operational best practices with tools and automation to deliver IT services faster, cheaper, and at higher quality. Learn how Forrester Consulting can help.

 
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