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For Sales Enablement Professionals

The Social Technographics® Of Business Buyers – A Social Computing Report

How Technology Buyers Engage With Social Media

February 20, 2009

By Laura Ramos, G. Oliver Young with Peter Burris, Josh Bernoff, Bradford J. Holmes, Zachary Reiss-Davis

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Why Read This Report

Social media give a voice to buyers who can now describe their experience and disappointment to a global audience. And, wow, are they saying a lot. Forrester surveyed more than 1,200 business technology buyers and found that they exceed all previous benchmarks for social participation. B2B marketers, eager to know how social media fits into the marketing mix, can use the Social Technographics® Profiles of business decision-makers to design marketing programs that not only capitalize on emerging social behaviors but also fundamentally change the nature of the marketing relationship between B2B buyers and sellers.
Tags: B2B eCommerce, B2B Marketing, Corporate Strategy, Customer Experience Management, Decision Making, eCommerce, eCommerce Adoption, Interactive Marketing Strategy and Process, Social Computing, Social Marketing, Social Media, Sourcing & Procurement, Technology Product Strategies, Web 2.0
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TABLE OF CONTENTS

  • B2B Marketers Struggle To Set Social Strategy
  • Profiling Social Behavior Helps Fine-Tune Marketing Strategy

  • RECOMMENDATIONS

    Use Buyers' Participation To Set Social Strategy Now

  • WHAT IT MEANS

    In B2B: Social Participation Models Morph Into Group Profiles
  • Supplemental Material
  • Related Research Documents
 
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