Forrester

Why Read This Report

Insurance companies are rolling out a widening range of mobile insurance functionality for both consumers and agents. While there's substantial consumer interest in mobile insurance, actual use is low. The road to widespread consumer use of mobile insurance will be long and bumpy, thanks to the low frequency of insurance interactions and the challenges of multiple mobile platforms. This report forms part of our mobile insurance strategy playbook and is intended to help eBusiness and channel strategy professionals understand the state of customer demand in developed economies, what mobile functionality insurance companies are offering, and the challenges that they will need to overcome in the years ahead.