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For Enterprise Architecture Professionals

The Top 10 Business, Process, And Technology Trends Impacting Business Process Pros In 2011 – A BT Futures Report

April 12, 2011

By Connie Moore, Rob Karel with Craig Le Clair, Emily Fowler-Cornfeld

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Why Read This Report

Business process (BP) professionals live at the crossroads of business and technology, providing business process management (BPM) insights to technologists and process technology insights to business stakeholders. When working at their best, BP pros infuse process improvement and transformation projects with critical business knowledge, process expertise, and technology insights that affect both short-term and long-term developments. In 2011, 10 significant trends will transform how companies get work done within business processes. By incorporating these trends into their processes, enterprises can start moving toward business agility and transformation.
Tags: Analytics Applications, Business Intelligence, Case Management, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, Enterprise Mobility, Information Management, IT Services, Mobile Software & Platforms, Outsourcing, Security, Risk and Compliance, Social Computing, Software-as-a-Service (SaaS), Web 2.0
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TABLE OF CONTENTS

  • Transformation = Business, Technology, And Process
  • Ten Persistent Trends Will Transform Processes Across Business Domains

  • RECOMMENDATIONS

    Use Business Domain, Process Discipline, And Technology As Guideposts
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