Why Read This
Business process (BP) professionals live at the crossroads of business and technology, providing business process management (BPM) insights to technologists and process technology insights to business stakeholders. When working at their best, BP pros infuse process improvement and transformation projects with critical business knowledge, process expertise, and technology insights that affect both short-term and long-term developments. In 2011, 10 significant trends will transform how companies get work done within business processes. By incorporating these trends into their processes, enterprises can start moving toward business agility and transformation.
Tags: Analytics Applications, BT Futures, Business Intelligence, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, Enterprise Mobility, Information Management, IT Services, Management & Organization, Mobile Software & Platforms, Outsourcing, Security, Risk and Compliance, Software-as-a-Service (SaaS), Web 2.0