Why Read This
Fans and followers are helpful for brands, but the people who bring the greatest value in social media are not just fans but advocates — people who can and will support, engage, and share information from and about the brand. But not all advocates are created equal. The best advocates are Mass Influencers who create the majority of influence impressions and posts for a brand or within a category. There are three ways to turn Mass Influencers into advocates — find them, promote them, and attract them to your brand.
Tags: Brand Tactics, Consumer Packaged Goods (CPG), Customer Experience Management, Digital Marketing, Direct Marketing, Media & Advertising Trust, Media & Entertainment, Social Computing, Social Marketing, Social Media, Social Media