Forrester

For Sourcing & Vendor Management Professionals

Tool:SLAs Rank Second Among Top MNC WAN Services Vendor Selection Criteria

For Sourcing & Vendor Management Professionals

Report:Most Firms Will Use Multiple WAN Technologies

The Mix Will Shift Over Time, But IP WANs Are Here To Stay

Organizations of all sizes are abandoning legacy telecommunications technologies in favor of all-IP wide-area networks (WANs) to support intersite connectivity. Laggards are being pushed off of older...

• Downloads: 501

For Sourcing & Vendor Management Professionals

Client Inquiry:What Should We Avoid In Mobile Contracts?

What should we be avoiding during mobile contracting?

For Sourcing & Vendor Management Professionals

Client Inquiry:WAN And Voice Global Telecom Service RFPs

What are the key considerations when developing a global telecom services RFP?

For Sourcing & Vendor Management Professionals

Report:Communications Technology And Services Sourcing Strategy Evaluation Checklist

Forrester enterprise clients with distributed organizations want to simplify management of an increasingly complex communications environment. This includes defining and then periodically reviewing...

• Downloads: 43

For Sourcing & Vendor Management Professionals

Report:How To Create A Realistic Global SLA For Managed Network Services

Use Industry Standard Metrics And Thresholds For Guidance

Sourcing and vendor management (SVM) professionals at large multinational companies (MNCs) want to ensure that global service-level agreements (SLAs) for managed network services are as strong as...

• Downloads: 519

For Sourcing & Vendor Management Professionals

Report:Forrester's Telecom Services Terms And Conditions Tool

This tool can be used as guidance for establishing a baseline set of standard contract terms and conditions for telecom services to be used by IT and general procurement SVM professionals.

• Downloads: 47

For Sourcing & Vendor Management Professionals

Report:Using New Communications Technology Models Shifts Strategy For Services Sourcing

Strategic Plan: The Telecommunications And Mobility Sourcing Playbook

Up until five to seven years ago, sourcing and vendor management (SVM) professionals responsible for telecommunications and mobility services provisioning focused mainly on delivering value by...

• Downloads: 239

For Sourcing & Vendor Management Professionals

Report:Unified Communications (UC) User Categorization

Many enterprise clients are asking Forrester about implementing a best-in-class unified communications (UC) solution without incurring unnecessary costs or overprovisioning. Specifically they're...

• Downloads: 31

For Sourcing & Vendor Management Professionals

Report:Distributed Organizations Need To Consolidate Communications Vendors

Business Value: The Telecommunications And Mobility Sourcing Playbook

Forrester enterprise clients with distributed organizations are always interested in simplifying their increasingly complex communications environment. One aspect of this we often hear about is a...

• Downloads: 219

For Sourcing & Vendor Management Professionals

Report:Global Unified Communications (UC) Service Provider Selection Checklist

A feature checklist for evaluating global Unified Communications (UC) service providers.

• Downloads: 46

For Sourcing & Vendor Management Professionals

Report:Checklist: Eight Questions To Answer When Defining Your Global SLA Strategy For Managed WAN Services

SVM professionals at firms with a large international business footprint always struggle with defining a right-fit global network service-level agreement (SLA) that's affordable. One indication of a...

• Downloads: 27

For Sourcing & Vendor Management Professionals

Report:Predictions 2013: Enterprise Telecom And Mobility Challenges And Opportunities

Mobility And Video Are Now Embedded, Social To Follow

Three major trends are changing the focus of telecom and mobility sourcing: 1) mobile bring-your-own-device (BYOD) policies; 2) video collaboration; and 3) the rise of social business. Although 2013...

• Downloads: 603
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For Sourcing & Vendor Management Professionals

Report:Insist On Flexibility In Your Telecom Services Contract

Compile Your Best-Achieved Service Contract Reference Terms And Conditions

The chances are excellent that you have one or more wireline and/or wireless telecom services contracts that will renew or expire during the next six months. If you are like many of our enterprise...

• Downloads: 213

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: Enterprise Mobility Sourcing And Planning, 2010 To H1 2011

Enterprise Mobility Taxes IT And Highlights The Need To Define A Strategy

During the 18-month period from 2010 through the first half of 2011, Forrester responded to 235 client inquiries from IT sourcing and vendor management (SVM) and infrastructure and operations (I&O)...

• Downloads: 415

For Sourcing & Vendor Management Professionals

Client Inquiry:How Many WAN Service Providers Should Be Utilized?

At smaller sites outside North America, is it a best practice to use one, a few, or several WAN service providers?

For Sourcing & Vendor Management Professionals

Report:Succession Clauses Reduce Fallout Of Telco Divestments, Mergers, And Market Withdrawal

Telecom service providers, like companies in other industries, sometimes merge with, acquire, or divest other business operations. These events sometimes result in the service provider deciding to...

• Downloads: 159

For Sourcing & Vendor Management Professionals

Report:Optimize Management Of Telecom And Mobility Sourcing

Executive Overview: The Telecommunications And Mobility Sourcing Playbook

Over the next decade, telecommunications and mobility (T&M) technologies will play a critical role in the success of geographically distributed companies. Business professionals need their IT...

• Downloads: 134

For Sourcing & Vendor Management Professionals

Report:Personal Device Momentum Will Challenge Traditional Mobile Sourcing Strategies

An Empowered Report

A growing number of workers own personal smartphones that they might want to use for work. However, IT support costs and security implications for personal mobile devices connected to the corporate...

• Downloads: 897

For Sourcing & Vendor Management Professionals

Report:Emphasize Flexibility In Telecom And Mobility Services Contract Negotiations To Reduce Risk

Processes: The Telecommunications And Mobility Sourcing Playbook

This report is an update to "Emphasize Flexibility In Communications Service Contract Negotiations To Reduce Risk," originally published on October 9, 2012. This updated report outlines Forrester's...

• Downloads: 102

For Sourcing & Vendor Management Professionals

Client Inquiry:Preventing Telephone Cramming

How are retailers and other companies getting their telecom service provider to help prevent telephone cramming?

For Sourcing & Vendor Management Professionals

Tool:Corporate WANs Combine MPLS, Ethernet, And Internet Technologies

For Sourcing & Vendor Management Professionals

Client Inquiry:WAN And Voice Service RFPs

What are the key considerations when developing a global telecoms RFP?

For Sourcing & Vendor Management Professionals

Report:Identify Your Current State As A First Step To Best-Practice Telecoms And Mobility Sourcing

Assessment: The Telecommunications And Mobility Sourcing Playbook

A potentially challenging but important first step in establishing a best-practice sourcing strategy for telecommunications and mobility services involves identifying the current state of your...

• Downloads: 232

For Sourcing & Vendor Management Professionals

Report:Fixed-Mobile Convergence (FMC) Vendor Evaluation Checklist

Fixed-mobile convergence (FMC) is used by many sourcing and vendor management professionals (SVMs) as a stepping stone on their company's path toward unified communications (UC). Enterprises with...

• Downloads: 22