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Tim Walters, Ph.D.

Senior Analyst serving Application Development & Delivery PROFESSIONALS

Blog: Application Development & Delivery Blog

Tim serves Application Development & Delivery Professionals. He leads Forrester's research on intranets/employee portals and the emerging next-generation information workplace, as well as portal server technologies and globalization practices, including machine translation. Tim also covers web content management and Microsoft SharePoint as a content and collaboration platform.

Previous Work Experience

Tim comes to Forrester with a powerful combination of experience in teaching, advising, and software marketing and strategy. Most recently, he was director of international marketing and strategy for FatWire, a leading WCM provider, where he managed all marketing, competitive intelligence, and vertical market programs outside of North America. Earlier, Tim was a professor at the University of Rochester and New York University.

Education

Tim has a B.A. in political science from Oregon State University and a Ph.D. from the Humanities Center at Johns Hopkins University.

Research Coverage:

Accenture, Cognizant Technology Solutions, Digital Asset Management, Document Management, Enterprise Content Management, IBM, Information Management, Infosys Technologies, Microsoft, Tata Consultancy Services, Web Content Management, Wipro

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Vendor Management
William Martorelli

For Sourcing & Vendor Management Professionals
Tool:Benefits Include Higher Supplier Accountability, But Not Necessarily Lower Costs
William MartorelliMay 25, 2011
For Sourcing & Vendor Management Professionals
Client Inquiry:Supplier Management For Applications Outsourcing Engagements
William MartorelliSeptember 07, 2011
Our company is exploring a portfolio segmentation approach to multisourcing to our global delivery providers. This approach would likely entail awarding large bundles of work over a multiyear period...
For Sourcing & Vendor Management Professionals
Report:Align IT Services Metrics With Relationship Goals
Benchmarks: The Services Sourcing Playbook
William MartorelliMay 09, 2012
There are almost as many ways to measure service providers as there are service providers themselves. But more is not necessarily better when measuring service partners — as the more that you...
- Downloads: 545
For Sourcing & Vendor Management Professionals
Charts & Figures:Measuring And Defining The Outcomes Are The Principal Challenges
William MartorelliMay 25, 2011
For Sourcing & Vendor Management Professionals
Report:Organizing Apps Maintenance Work For Outcomes
Preparing To Reorganize Work Is Key To The Effort
William MartorelliAugust 02, 2010
Many customers that are seeking the next threshold of value are interested in gaining the benefits of managed outcome relationships but are still struggling to execute the transition. Why?...
- Downloads: 324
For Sourcing & Vendor Management Professionals
Report:Automate Your Performance Management Activities
Performance Management: The Services Sourcing Playbook
William MartorelliJune 27, 2012
Performance management is one of the most essential aspects of services governance, yet also one of the most challenging. It consists essentially of tracking vendor performance against established...
- Downloads: 468
- Rating:
For Sourcing & Vendor Management Professionals
Tool:Measuring And Defining The Outcomes Are The Principal Challenges
William MartorelliMay 25, 2011
For Sourcing & Vendor Management Professionals
Report:Evolve Supplier Management To The Changing Ecosystem
Ongoing Management: The Services Sourcing Playbook
William MartorelliApril 04, 2012
The market for IT services is evolving rapidly, and the tactics that sourcing and vendor management professionals use to select, negotiate, and manage supplier relationships must evolve with it. The...
- Downloads: 446
- Rating:
For Sourcing & Vendor Management Professionals
Tool:Managed Outcomes Are Primarily About Applications And Project Work
William MartorelliMay 25, 2011
For Sourcing & Vendor Management Professionals
Report:The Changing Outsourcing Environment Requires New Governance Strategies
William MartorelliJuly 13, 2011
Conventional wisdom says that customers should never skimp on outsourcing governance, but what does this simple admonition mean in practice? Far too many companies expect a higher level of service...
- Downloads: 753
For Sourcing & Vendor Management Professionals
Report:Overcoming The Key Obstacles In Managed Outcome Engagements
William MartorelliMay 25, 2011
Interest in managed service models and outcome-driven engagements continues to be a significant priority for buyers of IT services. A primary driver for the transition from traditional sourcing...
- Downloads: 366

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Tim Walters, Ph.D.

Senior Analyst serving Application Development & Delivery PROFESSIONALS

Research Coverage:

Refine your results

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For Sourcing & Vendor Management Professionals

Tool:Benefits Include Higher Supplier Accountability, But Not Necessarily Lower Costs

For Sourcing & Vendor Management Professionals

Client Inquiry:Supplier Management For Applications Outsourcing Engagements

For Sourcing & Vendor Management Professionals

Report:Align IT Services Metrics With Relationship Goals

For Sourcing & Vendor Management Professionals

Charts & Figures:Measuring And Defining The Outcomes Are The Principal Challenges

For Sourcing & Vendor Management Professionals

Report:Organizing Apps Maintenance Work For Outcomes

For Sourcing & Vendor Management Professionals

Report:Automate Your Performance Management Activities

For Sourcing & Vendor Management Professionals

Tool:Measuring And Defining The Outcomes Are The Principal Challenges

For Sourcing & Vendor Management Professionals

Report:Evolve Supplier Management To The Changing Ecosystem

For Sourcing & Vendor Management Professionals

Tool:Managed Outcomes Are Primarily About Applications And Project Work

For Sourcing & Vendor Management Professionals

Report:The Changing Outsourcing Environment Requires New Governance Strategies

For Sourcing & Vendor Management Professionals

Report:Overcoming The Key Obstacles In Managed Outcome Engagements

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