Tim Walters, Ph.D.

Senior Analyst serving Application Development & Delivery PROFESSIONALS

Tim serves Application Development & Delivery Professionals. He leads Forrester's research on intranets/employee portals and the emerging next-generation information workplace, as well as portal server technologies and globalization practices, including machine translation. Tim also covers web content management and Microsoft SharePoint as a content and collaboration platform.

Previous Work Experience

Tim comes to Forrester with a powerful combination of experience in teaching, advising, and software marketing and strategy. Most recently, he was director of international marketing and strategy for FatWire, a leading WCM provider, where he managed all marketing, competitive intelligence, and vertical market programs outside of North America. Earlier, Tim was a professor at the University of Rochester and New York University.


Education

Tim has a B.A. in political science from Oregon State University and a Ph.D. from the Humanities Center at Johns Hopkins University.

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  • Past 6 months
  • Ron Rogowski
  • For Customer Experience Professionals

    Report:Digital Customer Experience Governance Demystified

    Continuous Improvement: The Digital Customer Experience Improvement Playbook

    Governance has long been a dreaded word in the field of customer experience. It conjures images of automatons locked in dungeons trolling digital properties, hunting for standards violations. But...

    • Downloads: 397
  • For Customer Experience Professionals

    Report:Digital Customer Experience Trends To Watch, 2013

    Landscape: The Digital Customer Experience Improvement Playbook

    Digital touchpoints support an increasingly large percentage of the overall customer experience. 2012 saw the emergence of several important digital customer experience trends that will gain momentum...

    • Downloads: 1357
    • Rating:
  • For Customer Experience Professionals

    Report:2013 Customer Experience Predictions

    What Customer Experience Professionals Need To Know About The Year Ahead

    Over the past two years, consumer technology adoption and market forces have catapulted the field of customer experience into strategic stature. But it will be years before customer experience is...

    • Downloads: 1311
    • Rating:
  • For Customer Experience Professionals

    Charts & Figures:Responsive Design Right-Sizes The Boston Globe's Display

  • For Customer Experience Professionals

    Report:The Unified Customer Experience Imperative

    Delivering Experience Excellence Across A Fractured Network Of Digital Touchpoints

    Today's digital landscape is distributed across an array of touchpoints and devices. With customers able to interact through multiple channels at any given moment, firms need to ensure that they...

    • Downloads: 1107
    • Rating:
 
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