Forrester

For CIO Professionals

Client Inquiry:How Do We Build The Business Case To Give Tablets To Salespeople?

How are companies making a business case to purchase tablets for their sales teams?

For CIO Professionals

Tool:Forrester Wave™: Mobile Collaboration, Q3 '11

For CIO Professionals

Report:2013 Mobile Workforce Adoption Trends

More BYOD, More Devices, More Mobility, More Apple

Have we hit peak bring-your-own-device (BYOD)? Which apps are most important on smartphones? How many employees are interested in Windows tablets? Do employees use mobile devices for work more at...

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For Chief Information Officer Professionals

Blog:How Many iPhones Does It Take To Circle The Earth?

So asked my 11-year-old daughter this morning. You may remember Sophie. She’s the one whose 3rd-grade teacher took her to the Apple store in Burlington, MA, for a field trip. They actually...

For CIO Professionals

Client Inquiry:Consumerization Drives Tablet And Smartphone Adoption For Business Travelers

We are in the beginning stages of implementing a mobile strategy for business travelers. We would like to discuss mobile applications and platforms that support the business traveler, what the...

For Chief Information Officer Professionals

Blog:Announcing The Annual Forrester Groundswell Awards For Employee Collaboration, Innovation, And Mobile

This post is to announce and describe the 2011 Groundswell Awards, specifically the internal "management" category: innovation, collaboration (including social), and mobile. As my Empowered coauthor,...

For CIO Professionals

Report:Four Giants Compete For Your Cloud Email Business

Microsoft And Google Lead; IBM's In The Hunt; Cisco's Just Starting Out

Google jumped into the enterprise email market in 2007 with a $50 annual subscription to its cloud email service and turned the market upside down. Microsoft quickly re-evaluated and repriced its...

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For Chief Information Officer Professionals

Blog:An Investment Strategy Checklist For RIM's New CEO, Thorsten Heins

RIM co-CEOs Jim Balsillie and Mike Lazaridis have stepped aside to let a new leader pilot RIM through the straits. Thorsten Heins, a hardware executive from Siemens, has been COO for about a year...

For Chief Information Officer Professionals

Blog:iPad Mini And iPad 4th Generation Fulfill A Market Mandate -- What CIOs Need To Know

Apple mastered the role of mass market volume and the role of the content ecosystem when it took iPod down market with the iPod Mini in 2004 and iPod Shuffle and iPod Nano in 2005, even as it...

For CIO Professionals

Report:Analyze What Your Social Business And Collaboration Stakeholders Really Need

Stakeholder Needs: The Social Business And Collaboration Playbook

Too often, firms launch social business and collaboration programs without a clear understanding of what key stakeholders, including business sponsors and especially employees, want. The result is...

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For Chief Information Officer Professionals

Blog:How To Avoid The Mobile Goat Rodeo

Mobility in the enterprise is a goat rodeo waiting to happen. Are any of these things going on in your company? Building customer mobile apps that don't tie into the .com site. Coding for...

For Chief Information Officer Professionals

Blog:Welcome To The Empowered Era

We inhabit an age in which empowering technology is readily available first to individuals, not institutions. Consumers and employees will always get the new good stuff first. And it will always be...

For Chief Information Officer Professionals

Blog:Should Companies Allow Employees To Use Cloud-Hosted File Sync/Share Solutions? Yes, With Precautions.

  The Wall Street Journal published a point-counterpoint article on cloud-hosted file sync/share solutions like Dropbox, Google Docs, and myriad others. They chose a title I wouldn't have...

For Chief Information Officer Professionals

Blog:iPhone 5 Cements Apple's Role As An Enterprise Stadium Rocker: What CIOs Need To Know

Quick review: iPhone launches in 2007. CIOs don't care. I perk up. 2008. Apple launches App Store and Exchange ActiveSync support. CIOs start to wake up. Kraft's Dave Dietrich uses iPhone to...

For Chief Information Officer Professionals

Blog:The Mobile Power Shift Will Accelerate In 2013

Happy New Year! I love holidays because the fog of daily work lifts and important things become clearer. This year, over Christmas, what became suddenly and sparkingly clear is that mobile’s...

For Chief Information Officer Professionals

Blog:Apple's Developer Tour De Force And What It Means For CIOs

CEO Tim Cook opened Apple's worldwide developer conference 2012 this morning in San Francisco. The event sold out the Moscone West venue in 90 minutes, a clear indication that Apple's star is...

For Chief Information Officer Professionals

Blog:Microsoft Pokes Its Partners With A Stick Named Surface -- And That's A Good Thing

See these excellent analyses by colleagues Sarah Rotman Epps and Dave Johnson on the Surface. I can totally understand why the Windows team wants its own tablet. After all, Apple has been running...

For Chief Information Officer Professionals

Blog:Empowered Customers Need Empowered Employees Need Empowered IT

Groundswell technology comes to consumers first. At home, we get social, mobile, video, and cloud services pitched to us 24x7. Facebook, Android, iPad, Foursquare, Google, YouTube, Office Web Apps,...

For Chief Information Officer Professionals

Blog:How Are You Using iPad For Business?

We are getting many requests for help on iPad strategies for the enterprise. It's clear why. iPads are a tremendously empowering technology that any employee can buy. My colleague Andy Jaquith...

For Chief Information Officer Professionals

Blog:Why CIOs Must Care About New API Management Platforms. Hint, It's About Mobile Apps.

Thanks to the good work of my colleagues Eve Maler and Jeffrey Hammond, we have a new Forrester Wave on API Management Platforms, including evaluations of Layer 7, Mashery, WSO2, Intel, IBM,...

For Chief Information Officer Professionals

Blog:IT Confronts The Splinternet

Just posted an OpEd piece on IT's role in supporting the Splinternet. The Splinternet is a lot like the Internet except that it's fragmented by devices and passwords (and media formats and...

For CIO Professionals

Report:The Business Impact Of Mobile Engagement

Business Case: The CIO's Mobile Engagement Playbook

Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Your customers and partners and employees have perpetual access to the vast resources of the...

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For Chief Information Officer Professionals

Blog:Minnesota IT Bolstered Cross-Agency Collaboration With Microsoft Office 365

  This case study is from TJ Keitt's and my social business playbook report, “The Road To Social Business Starts With A Burning Platform.” A social business uses technology to...

For CIO Professionals

Report:Assess Your Empowered Maturity

An Empowered Report: An Empowered Maturity Model Drives The Conversation

Does your organization empower employees to solve the problems of empowered customers? If not, why not? What do you need to do? To build momentum on your empowered initiatives, first get everybody on...

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For Chief Information Officer Professionals

Blog:What Microsoft's Skype Deal Means: A Post For Content & Collaboration Professionals

I'm not going to comment on the $8.5B purchase price, though I'm sure Marc Andreesen's investment company is happy with their return. And I'm not going to comment on the impact on...