Forrester

For Enterprise Architecture Professionals

Report:Tapping The Power Of Search-Based Applications

To give your search program momentum, you must show how an investment in search technology helps the organization's bottom line. One-size-fits-all enterprise search deployments are often too diffuse...

• Downloads: 488

For Enterprise Architecture Professionals

Report:How To Measure Search Success: Goals First, Then Metrics

Content and collaboration professionals struggle to measure the success of search functionality on publicly facing websites and intranets. They mine through diverse data to answer questions like:...

• Downloads: 494

For Application Development & Delivery Professionals

Report:Forrester's Data Management Reference Architecture

Align Data Management Roles To Create Stronger Business Value

The continuing explosion in data volume, increasing numbers of business users, growing data complexity, compliance requirements, need to support global operations, and growing need for real-time...

• Downloads: 2813

For Enterprise Architecture Professionals

Blog:Driving Business Excellence With Formal, Global Networks

Perhaps no one understands better than Dan Ranta, Director of Knowledge Sharing at ConocoPhillips, that the challenge of sharing knowledge is very real — while the potential payoff can be...

For CIO Professionals

Report:Office 2013: A Breakthrough In Productivity

Highly Integrated With A Risk Of Lock-In

Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

• Downloads: 373
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For Enterprise Architecture Professionals

Report:SharePoint Partners Can Plug Taxonomy Gaps

Microsoft Office SharePoint Server 2007 (MOSS 2007) has lousy metadata capabilities. If tagging content and managing taxonomies in MOSS 2007 are important to you— and they should be —...

• Downloads: 517

For Enterprise Architecture Professionals

Report:Enterprise Search: Six Key Trends To Watch

First-generation enterprise search was not easy to use and produced unsatisfactory results from a usability and relevance standpoint. Today's knowledge workers demand role-specific, contextual search...

• Downloads: 1059

For Enterprise Architecture Professionals

Report:A Snapshot Of Today's Content And Collaboration Professional

Putting senior managers in place to lead content and collaboration initiatives for their organizations is a growing imperative. Our ongoing work with Forrester clients indicates that the skills mix...

• Downloads: 637

For Enterprise Architecture Professionals

Blog:What Is Autonomy, Without Its Marketing?

Yesterday, HP agreed to buy UK software firm Autonomy Corp. for $10 billion to move into the enterprise information management (EIM) software business. HP wants to add IP to its portfolio, build...

For Content & Collaboration Professionals

Client Inquiry:What Service Offerings And Synergies Exist Between Enterprise Search And BI Tools?Tools

How do enterprise search and business intelligence (BI) tools complement each other, and what are the use cases for these? What products cover the areas of enterprise search, semantic tools,...

For Content & Collaboration Professionals

Client Inquiry:What Trends Should I Consider When Building My Site Search Road Map?

I am developing my on-site search road map. What trends are on the horizon?

For Enterprise Architecture Professionals

Client Inquiry:Using Analytics For Profile Information Generation

What are people using for analysis of profile information generation? Specifically, what systems support natural language use techniques for developing profile information about individuals or...

For Enterprise Architecture Professionals

Client Inquiry:Choosing An Enterprise Search Engine

When selecting an enterprise search engine, what criteria should be used?

For Enterprise Architecture Professionals

Report:Got Content? You Need Information Architects

The inability to find content, a lack of compliance, and poor customer experiences all add up to real costs. If you care about getting the right information to the right people at the right time and...

• Downloads: 974

For Enterprise Architecture Professionals

Report:Site Search Evolves From Technical Feature To Customer Touchpoint

Results From Forrester's Q1 2011 Site Search Online Survey

Search on many corporate websites is an understaffed, IT-funded afterthought. But watch for the status quo to change. Two-thirds of the decision-makers Forrester surveyed will expand website search...

• Downloads: 447

For Enterprise Architecture Professionals

Report:Coming Soon: The Need To Search Video In The Enterprise

Video is not a fringe format anymore. Increasingly, information workers consume video in the workplace for training purposes, technical help, and real-time communication with colleagues and...

• Downloads: 490

For Enterprise Architecture Professionals

Report:Market Overview: Enterprise Search

Google, Microsoft, And Autonomy Face Credible Competitors

Forrester evaluated 12 enterprise search vendors that vary widely in their brand awareness, cost, and ease of use. Google, Autonomy, and Microsoft are the most well-known names; they own a large...

• Downloads: 1461

For Enterprise Architecture Professionals

Client Inquiry:SharePoint Search In The Internet Space

What are the pitfalls surrounding SharePoint Search in the Internet space, especially in regard to Office 365?

For Content & Collaboration Professionals

Client Inquiry:What Companies Are The Natural Language Processing Players?

What companies are the players in natural language processing (NLP) that enhance search on websites? How do they differ from open source equivalents? Do they have APIs that allow integration with...

For Enterprise Architecture Professionals

Report:Trends In Mobility, Cloud Computing, And Analytics Shake Up ECM

Vision: The Content Management Playbook

Successful management of content throughout its life cycle has never been more challenging. Customers and employees, operating in a social, mobile world, expect easy mechanisms to create and consume...

• Downloads: 731

For Enterprise Architecture Professionals

Blog:With Endeca, In Effect Oracle Gets Two Technologies For The Price Of One

In 2007 Larry Elison said: "We think the paradigm for doing business, how people do their daily jobs is changing and is moving to a search paradigm.” For years Oracle has worked on weaving...

For Enterprise Architecture Professionals

Client Inquiry:The Relationship Between Text Analytics And CSR Data Entry

I'd like to know more about how text analytics works in the context of "reading" CSR rep typed-in comments when customers call in with issues. How does text analytics fit into a data strategy?

For Enterprise Architecture Professionals

Report:Take Control Of Your Content

How To Identify Nonessential Clutter To Safeguard And Make The Most Of The Content That Matters

There's probably a lot of junk digital content in your enterprise that no one feels ready or authorized to delete. Redundant and unnecessary information sloshes around in content management systems...

• Downloads: 611

For Enterprise Architecture Professionals

Blog:Harness The Voice Of The Employee For Competitive Advantage

What's a customer-obsessed company? One that is deeply committed to know and engage with its customers. The three winners of our 2011 Voice of the Customer award -- Adobe, Fidelity and...

For Enterprise Architecture Professionals

Report:Job Description For The Content-Oriented Information Architect

As organizations formalize their information architecture (IA) practices, Forrester expects the mission of IA to crystallize. Put simply, the value of IA is that it enables the delivery of the right...

• Downloads: 530