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Tom Grant, Ph.D.

Senior Analyst serving Application Development & Delivery PROFESSIONALS

Tom Grant serves Application Development & Delivery Professionals. He is a leading expert on the parts that application development and delivery play in the larger innovation process. His research interests include innovation, products and productization, Agile, product management, serious games, social media as an input into development, road maps, requirements, application life-cycle management, and embedded software.

Previous Work Experience

Tom worked for two decades in the software industry. Prior to joining Forrester, Tom was a vice president of product management at a small collaboration software company and headed product management teams at Oracle and other Silicon Valley companies. As part of development teams working on a variety of products, Tom gained a keen appreciation for the challenges that application development and delivery teams face and the need to look beyond invention to understand what it takes to be a successful innovator.

Tom's background includes firsthand experience building and deploying technologies for collaboration, content management, compliance, and other solution areas, across a broad array of platforms and devices. Tom has worked with an equally broad range of clients, in market segments such as government, finance, manufacturing, energy, and higher education. In companies where he has worked, he has built social media strategies and tools, such as developer communities, and implemented new ways of bringing customers and stakeholders closer to the development team. He has firsthand experiences in other areas of his own research, such as SaaS, requirements, and serious games.


Education

Tom earned a Ph.D. in political science from the University of California at Irvine. The topic of his dissertation, obstacles to innovation — specifically, American frustrations with counterterrorism and counterinsurgency — has direct relevance to the innovation challenges other organizations face.

Research Coverage:

Application Infrastructure Technologies, Customer Experience Management, Enterprise Collaboration, Information Management, Innovation Networks, Innovation Strategies, Organizational Design & Change Management, Requirements Definition & Management, Research & Development, Serious Gaming, Web 2.0, Web Design & Usability

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50 results in Reports

  • Tom Grant, Ph.D.

  • For Application Development & Delivery Professionals

    Report:Agile Development: Mainstream Adoption Has Changed Agility

    Trends In Real-World Adoption Of Agile Methods

    Dave West, Tom Grant, Ph.D.January 20, 2010

    In the past few years, Agile processes have not only gained increasing adoption levels; they have also rapidly joined the mainstream of development approaches. And while more organizations are...

    • Downloads: 1756

  • For Application Development & Delivery Professionals

    Report:Increase Agile Efficacy To Improve Customer Value

    Future Look: The Agile And Lean Playbook

    Tom Grant, Ph.D.January 10, 2012

    This report outlines the future look of Forrester's solution for application development and delivery (AD&D) executives working on Agile and Lean. It is designed to help AD&D execs discover Agile and...

    • Downloads: 1200

  • For Application Development & Delivery Professionals

    Report:Best Practices For Software Road Maps

    App Dev Teams Reduce Uncertainties And Improve Delivery

    Tom Grant, Ph.D.October 31, 2011

    In software development, road maps express to customers when valuable technology will be available. Unfortunately, software development includes many unpredictable elements, so the road map, which...

    • Downloads: 1006

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Application Life-Cycle Management, Q4 2012

    IBM, Rally Software, PTC, CollabNet, Microsoft, And Serena Software Lead The Pack, With HP, Atlassian, And Rocket Aldon Following

    Tom Grant, Ph.D.October 23, 2012

    In Forrester's 116-criteria evaluation of application life-cycle management (ALM) vendors, we identified the nine most significant software providers in the category — Atlassian, CollabNet, HP,...

    • Downloads: 914
    • Comments: 3
    • Rating:

  • For Application Development & Delivery Professionals

    Report:Product Managers Are Working On The Wrong Things

    Inbound Tasks Must Take Priority

    Tom Grant, Ph.D.July 18, 2008

    In the technology industry, product management has a unique, strategic responsibility that is not shared with anyone else in the company: matching product and market requirements to decisions about...

    • Downloads: 741

  • For Application Development & Delivery Professionals

    Report:From Agile Development To Agile Engagement

    Agile Might Start In Development, But It Can't Stop There

    Tom Grant, Ph.D.May 6, 2009

    Agile development practices continue to spread across development functions in technology companies. When technology companies adopt Agile practices in the development organization, these changes...

    • Downloads: 870

  • For Application Development & Delivery Professionals

    Report:PLOT: A Social Media Strategy To Make Better Development Decisions

    Social Media Compel Product Managers To Learn A New Requirements Discipline

    Tom Grant, Ph.D.July 8, 2009

    Social media provide a wealth of information that might help technology vendors make better decisions about products and services. To maximize the value of the answers, and the speed with which...

    • Downloads: 832

  • For Application Development & Delivery Professionals

    Report:Agile Product Management Makes Agile Technology Companies

    Product Managers Needed To Take Full Advantage Of Agile

    Tom Grant, Ph.D.October 7, 2008

    Getting the most out of Agile development practices inside technology companies depends, in part, on the role that product managers play. At the minimum, Agile makes product managers responsible for...

    • Downloads: 774

  • For Application Development & Delivery Professionals

    Report:The End Of Product Development

    Tech Vendors Will Focus On Building Value For Clients, Not Just Products

    Tom Grant, Ph.D.April 15, 2008

    Technology companies labor for months or years on new products, only to find that customers are disappointed with the results. The culprit behind these mistakes is the product development cycle...

    • Downloads: 699

  • For Application Development & Delivery Professionals

    Report:Social Media Lower The Risks Of Bad Requirements

    Product Managers Must Master The Inbound Side Of The Groundswell

    Tom Grant, Ph.D.June 8, 2009

    To date, technology vendors have based product decisions on meager, skewed, and unreliable information, with predictable results. Schedule slips, user rejection, and other expensive problems are...

    • Downloads: 684

  • For Application Development & Delivery Professionals

    Report:When Looking For Product Insights, Not All Social Media Are Created Equal

    The Choice Of Social Media Depends On The B2B Question Asked

    Tom Grant, Ph.D.July 10, 2009

    "Location" — the "L" in Forrester's PLOT method for applying social media to product management decision-making — deserves special attention. The landscape of social media is now so...

    • Downloads: 702

  • For Application Development & Delivery Professionals

    Report:Inquiry Insights: Agile Development

    The Demand Exists, But People Need Help To Get Started

    Tom Grant, Ph.D.October 6, 2008

    Inquiries from Forrester clients clearly indicate that Agile adoption is in an early stage. Questions from our clients point to challenges crafting a concrete understanding of the specific benefits...

    • Downloads: 618

  • For Application Development & Delivery Professionals

    Report:Emerging Energy Technologies Open Opportunities For The Technology Industry

    And No, We're Not Talking Just About Green IT

    Tom Grant, Ph.D.January 20, 2009

    The global drive to research and deploy new energy technologies creates major opportunities for technology companies. Information technology — from collaboration tools to custom-built research...

    • Downloads: 590

  • For Application Development & Delivery Professionals

    Report:From Tech Product Management To Social Product Management

    Social Media Compel Qualitative Changes In Tech Product Management

    Tom Grant, Ph.D.October 20, 2009

    As tools change, so does the work that people do. In many technology companies, the traditional role of product manager and product marketer may not sufficiently accommodate the full implications of...

    • Downloads: 602

  • For Application Development & Delivery Professionals

    Report:Improving Your Product Management Tools

    Innovators Show How And Why To Do It

    Tom Grant, Ph.D.June 16, 2008

    Most product managers rely on tools — predominantly, Microsoft Office — that do not adequately support them. The information in question is critical to any technology company: What do...

    • Downloads: 535

  • For Application Development & Delivery Professionals

    Report:Reduce Agile Uncertainty Over Time

    Road Map: The Agile And Lean Playbook

    Tom Grant, Ph.D.May 10, 2012

    This report outlines Forrester's recommended road map for application development and delivery (AD&D) professionals working on Agile and Lean. This report is designed to help you during the planning...

    • Downloads: 564
    • Rating:

  • For Application Development & Delivery Professionals

    Report:SaaS Dictates Different Product Management Priorities

    SaaS Imperatives Shape The Product Manager Role

    Tom Grant, Ph.D.November 3, 2008

    Being a product manager for a software-as-a-service (SaaS) product is not exactly the same job for an on-premise product. To a great degree, a product manager's responsibilities and deliverables...

    • Downloads: 601

  • For Application Development & Delivery Professionals

    Report:Tech Vendors Are Only Now Realizing The Full Implications Of SaaS

    Product Management Is At The Center Of Changes To Business Models And Innovation

    Tom Grant, Ph.D.October 12, 2010

    Software-as-a-service (SaaS) may be a familiar part of the tech industry landscape, but tech vendors are only recently fully realizing the profound changes that SaaS demands. Tech vendors that saw...

    • Downloads: 613

  • For Application Development & Delivery Professionals

    Report:The Essential Product Manager/Marketer Role In SaaS Innovation

    Tom Grant, Ph.D.February 9, 2011

    Software-as-a-service (SaaS) has forced technology companies to re-examine and re-imagine innovation. Tech companies were used to treating everything beyond invention as someone else's problem; SaaS...

    • Downloads: 571

  • For Application Development & Delivery Professionals

    Report:Requirements Tools Market Overview, Q2 2010

    The Market Expands And Diversifies To Address Diverse Problems

    Tom Grant, Ph.D.June 24, 2010

    The requirements tools market has expanded and diversified as the business problems that compel teams to consider adopting a requirements tool have multiplied and intensified. Gone are the days in...

    • Downloads: 503

  • For Application Development & Delivery Professionals

    Report:Inquiry Insights: CRM Customers Focus On Business Processes, Not Technologies

    Tom Grant, Ph.D.August 21, 2008

    In the past 18 months, the questions we've received about customer relationship management (CRM) software show that people implementing these applications are more focused on business processes than...

    • Downloads: 454
    • Comments: 1

  • For Application Development & Delivery Professionals

    Report:Thought Leaders Are Successful Innovators

    Innovation Depends On More Than Product Strategy And Product Marketing

    Tom Grant, Ph.D.October 18, 2010

    In the technology industry, thought leadership is as valuable as it is rare. While the industry is full of companies with big ideas, customers treat only a small number of these vendors as thought...

    • Downloads: 521

  • For Application Development & Delivery Professionals

    Report:Product Management And Marketing Core Processes

    Tom Grant, Ph.D.May 10, 2010

    North American marketers report on product management and marketing processes at their firms.

    • Downloads: 30

  • For CIO Professionals

    Report:Serious Games Uncover Serious Requirements

    TJ Keitt, Tom Grant, Ph.D.November 19, 2008

    Serious gaming provides an alternate way to collect and analyze product requirements. An increasing number of companies are using serious games to inform product decisions. At the same time, a small...

    • Downloads: 388

  • For Application Development & Delivery Professionals

    Report:The ROI Of Improved Requirements

    Tom Grant, Ph.D.February 4, 2009

    Calculate the likely benefit, measured in revenue from product sales, for implementing a requirements tool. In the process, identify the product issues that may need greater attention.

    • Downloads: 1
 
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