Forrester

Why Read This Report

Enterprise voice communications are undergoing significant changes. While IP telephony adoption has reached the mainstream, unified communications (UC) is transforming the market by offering new capabilities that facilitate business communications and integrate voice into the desktop. Non-traditional players in voice communications such as IBM and Microsoft redefine how companies will view voice in the future. To adequately prepare for the next five years, it is important for IT infrastructure and operations managers to fully understand the emerging market dynamics for collaboration and communication technologies. You need to update communication strategies to include new modes of communications: evolving standards such as session initiation protocol (SIP), the addition of presence and federation in the workplace, and the management of a mobile workforce. IT organizations need to prepare to support these technology advancements and meet the requirements of their organization for supporting real-time connectivity.