Log in to watch this webinar
Client log in
Welcome back. Log in to your account to continue.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this webinar
This webinar is available for purchase ($250).
Description
To take full advantage of digital disruption, firms must adopt new skills, methods, and techniques that focus on optimizing business processes for customer experiences and desired business outcomes. Additionally, firms must adopt a new breed of business process management (BPM) suite solutions that support designing and building business processes that can embrace digital disruptions as they emerge over the next decade. Today, mobile provides the best catalyst for helping teams recast BPM's value proposition, by forcing teams to better understand the impact that mobile experience has on process design and also by expanding the reach of business processes beyond the back office.
Agenda:
- The Business Impact And Value Of Extending Business Processes To Mobile Experiences
- Emerging Best Practices And Strategies For Simplifying Business Processes To Meet The Needs Of Mobile Consumers And Employees
- New Methods, Techniques, And Tools That Enterprise Architects And Business Architects Must Adopt To Connect Process Improvement To Mobile Experience Efforts
- Common Pitfalls, Challenges, And Risks That Are Unique To Combining BPM And Customer Experience Efforts
Technical information
You'll receive an email with dialing and Webex instructions prior to the Webinar.
Webinar FAQs
See the Webinar FAQs for answers to technical and other Webinar questions.