Transforming Your Firm's Customer Experience

Transforming Your Firm's Customer Experience

Tuesday, September 20, 2011Cambridge, MA

This Workshop has Passed.

Who Should Attend?

  • Chief customer officers
  • Directors or VPs of marketing
  • Executives involved with companywide customer experience initiatives

Why Attend?

  • Learn customer experience concepts and methodologies that you can use at your firm.
  • See how to apply the concepts through hands-on exercises.
  • Step back from your day-to-day activities to think about breakthrough strategies.
  • Develop action plans to bring back to your company.
  • Connect with other Forrester clients who are interested in customer experience initiatives.