Why Read This
From our recent survey of 153 business process professionals who drive business process change initiatives across a wide spectrum of industries, we found that 59% of the survey respondents operate with immature management practices. On average, only one in five responses fulfills Forrester's maturity criteria for advanced business process change practices. Business process pros working in medium-size organizations (1,000 to 4,999 employees), as well as organizations operating in industries with mature end-to-end business processes — such as logistics or process manufacturing — reach the highest average maturity scores.
Tags: Business Process Management (BPM), Business Transformation, Education, Energy & Utilities, Financial Services, Government, Insurance, Manufacturing, Non-profit, Packaged Applications, Tech Sector Economics, Technology, Technology Adoption Data, Transportation & Logistics