Purchase Webinar
Get access to a single webinar that is currently outside of your subscription.
Price: $250 (USD)
ON-DEMAND WEBINAR
Trends 2012: New Insurance eBusiness Thinking And New Vendor Applications
Original Broadcast Date: December 19th, 2011
Ellen Carney
Principal Analyst
Become a Client
Partner with Forrester Research to get access to webinars, insights and frameworks aligned to your role. Shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.
Description
North American insurers are reorienting from "business as usual," where actuaries and underwriter drove product creation and sales, to a "business as unusual" model, in which insurers sell a customer experience. Insurers are pivoting away from messages about what they sell to emphasizing how they help their customers manage risk. What’s behind the change? Even with a turning market, competitive pressures from the likes of Google, the wow factor of Apple, and the onslaught of new consumer tech that's populated insurance conference agendas all year are drawing insurer focus squarely toward the customer. So how will this new thinking drive insurance eBusiness strategy in the coming year?
Agenda:
- What are the key trends and drivers affecting North American insurance in 2012?
- How will these trends and drivers translate into business technology investments in 2012?
- What steps can insurance eBusiness professionals still take to address shifting market conditions?
Technical Information
You'll receive an email with dialing and Webex instructions prior to the Webinar.
Webinar FAQs
See the Webinar FAQs for answers to technical and other Webinar questions.
ON-DEMAND WEBINARApril 25th, 2023Consumers connect to the internet on 14.1 different devices, platforms, and channels. The combination of these three elements increases the possibilities logarithmically. While the current landscape is nuanced, the future complexities will be even greater as the types of devices, platforms, and channels expand.Businesses do not have unlimited resources to serve their customers in every possible place, let alone every interface (e.g., direct messaging, voice) where they access internet services.This webinar helps digital business executives use Forrester’s 3D Connected Consumer model to make smart digital experience device, platform, and channel investment decisions.Key takeaways:Use Forrester’s POST methodology to make technology channel decisions.Leverage customer data cuts from Forrester to make smart, data-based decisions.Break free from device-anchored experiences.Own as many moments as you can — and borrow the rest.Target audience level: intermediate
ON-DEMAND WEBINARJanuary 25th, 2022Increased customer interest in crypto-assets will move them into the mainstream in 2022. Inflation challenges not seen since the early 1980s will prompt wealth managers to train advisors on how they can better serve clients. As technology continues to accelerate, incumbent firms will add to their capabilities by acquiring wealthtechs rather than replicating solutions in-house. A saturated special-purpose acquisition company (SPAC) market will lead to a movement to protect the retail investor. In this webinar, we explore Forrester’s predictions for wealth management in 2022. Key takeaways: Learn Forrester’s predictions for wealth management in 2022. Understand how wealth management firms are responding to the challenges of inflation, the attractions of crypto, and the pitfalls of SPACs. Learn how forward-looking investment management institutions and wealthtechs are driving change today to remain relevant with digital technologies.
ON-DEMAND WEBINARJanuary 21st, 2022Join Sucharita Kodali and Fiona Swerdlow for a recap of the 2021 end-of-year holiday season. In this webinar, we review insights about the season to inform your planning for Holiday 2022. Key takeaways: How US and UK consumers felt about the season overall Highlights from 2021 Black Friday and Cyber Monday events Initial thoughts on areas to work on for Holiday 2022 Target audience level: intermediate
Help us improve
