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For Customer Experience Professionals

Undo Functionality Best Practices

April 15, 2010

By Harley Manning with Angela Beckers, Jonathan Browne, Shelby Catino

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Why Read This Report

Today's leading sites offer a number of best practices for letting users reverse completed actions and previous selections, jump between steps, and understand which steps are final. Customer experience professionals should offer users the option to undo their actions, warn when actions cannot be undone, and build undo mechanisms that can reverse more than just the most recent step in a process.
Tags: B2C eCommerce, Consumer Retail & CPG, Customer Experience Management, eCommerce, Online Shopping, Retail, Web Design Standards
US $ 499
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TABLE OF CONTENTS

  • The Ability To Undo Actions Is Fundamental To The User Experience

  • RECOMMENDATIONS

    Equip Interactive Processes With User-Friendly Undo Functionality
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