For Application Development & Delivery Professionals

Unified Communications Purchase Plans 2012

The UC Market Matures And Consolidates

    Why Read This Report

    Unified communications (UC) remains a priority for infrastructure and operations (I&O) professionals. In Forrester's Forrsights Networks And Telecommunications Survey, Q1 2011, we asked 547 North American and European technology decision-makers about their UC spending plans. Their responses revealed that they understand the elements of UC, and can define the business case and drive adoption with confidence. Interoperability is a top concern in the industry today, but I&O professionals are choosing to solve the problem by migrating to a single-vendor solution. This migration occurs over a series of upgrades to UC components, with each step resulting in the reduction of the number of vendors in the overall UC road map. I&O professionals are interested in cloud-based UC deployments, but today they're investing in more evolutionary centralized and private hosted architectures.
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    TABLE OF CONTENTS

    • I&O Pros Find That A Maturing UC Market Is Easier To Navigate
    • I&O Professionals Look To Standardize With A Shorter List Of Vendors
    • Cloud Options Appeal To I&O Pros, But Most Will Stay On-Premises — For Now
    • RECOMMENDATIONS

      I&O Professionals Need To Drive Consolidated UC Architectures
    • Supplemental Material
    • Related Research Documents