Unified Communications

Unified communications (UC) is a platform that intelligently integrates several communication and collaboration applications to improve business processes. The combination of presence and availability with voice, video, email, and instant messaging makes it easier to communicate via the optimal path with employees, customers, and suppliers, and it ultimately streamlines business processes. Although the many applications associated with UC platforms can be deployed as standalone, UC provides a common user interface for these applications that makes it simpler for employees to use them on an integrated platform. This promotes higher use of these applications and results in improved business processes and employee productivity.

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148 results in Reports

  • Unified Communications
  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: On-Premises Unified Communications And Collaboration, Q2 2014

    The 11 Providers That Matter Most And How They Stack Up

    In Forrester's 29-criteria evaluation of enterprise on-premises unified communications and collaboration (UC&C) solutions vendors, we identified the 11 most significant providers — Aastra...

    • Downloads: 220
  • For Infrastructure & Operations Professionals

    Report:Five Trends To Help You Enable Collaboration In Context

    Generating ROI By Delivering Value To Users And Customers

    Unified communications and collaboration (UC&C) solutions have been evolving from science experiments to useful business tools for a decade. Communications-enabled collaboration experiences allow...

    • Downloads: 123
  • For Infrastructure & Operations Professionals

    Report:Consider Whether To Put Huawei On Your Provider Shortlist

    Huawei Makes Progress In The Enterprise, But Is Not For Everyone — Yet

    Since Huawei Technologies entered the global enterprise IT infrastructure market in 2011, it has made consistent progress with broadening its portfolio of enterprise products and services and...

    • Downloads: 47
  • For Application Development & Delivery Professionals

    Report:See Me, Serve Me: Video Chat For Customer Service Starts To Take Hold

    The Technology Arrives, But Does It Improve The Customer Experience?

    Despite a history of false starts, live video chat for eCommerce and customer support is now at the beginning of a viable adoption cycle. Early adopters — most notably Amazon — are...

    • Downloads: 233
  • For Application Development & Delivery Professionals

    Report:What You Need To Know About WebRTC

    Communications Application Development In Browsers Will Increase Customer Engagement And Unified Communications Adoption

    Communicating in real time via video, voice, and data has long been an important capability for the enterprise workforce. Integrating real-time communications into browser applications allows for...

    • Downloads: 143
  • For CIO Professionals

    Report:Connected Business: A New Style Of Doing Business

    CIOs Need To Prepare For Cultural And Organizational Transformation

    Macro trends in technology and shifting customer behavior are giving rise to the connected business — which is not defined by technology but is rather a new style of doing business. The...

    • Downloads: 379
  • For CIO Professionals

    Report:Market Overview: Hosted Collaboration Services Providers

    Alternatives To Google Apps And Microsoft Office 365 Emerge

    Sixty-five percent of IT leaders Forrester recently surveyed said they are interested in or already using software-as-a-service (SaaS) for some portion of their collaboration technology portfolio....

    • Downloads: 395
  • For Infrastructure & Operations Professionals

    Report:The CCI Market Is Poised For Growth

    Benchmarks: The Communications And Collaboration Infrastructure Playbook

    This report provides IT infrastructure and operations (I&O) professionals with strategic benchmarks to compare their communications and collaboration infrastructure budgets, priorities, motivations,...

    • Downloads: 138
  • For CIO Professionals

    Report:The Forrester Wave™: Personal Communications Services, Q3 2013

    The Rise Of Personal Communications Tools In The Enterprise

    Empowered employees are embracing personal cloud-based communications and collaboration services, like Skype or Facebook Messenger. Any empowered employees expect to use these collaboration channels...

    • Downloads: 365
  • For CIO Professionals

    Report:The Forrester Wave™: Desktop Videoconferencing, Q3 2013

    Microsoft Leads, Followed By Avaya, Cisco Systems, And Vidyo

    There are four major categories of desktop videoconferencing solutions: consumer applications, unified communications (UC) clients, video pure plays, and webconferencing. In Forrester's 60-criteria...

    • Downloads: 539
  • For Infrastructure & Operations Professionals

    Report:Get Organized To Stop The Communications And Collaboration Infrastructure Civil War

    Organization: The Communications And Collaboration Infrastructure Playbook

    In the American Civil War, many combatants on both sides had attended the Unites States Military Academy at West Point as cadets. The war pitted not only brother against brother but also cadet...

    • Downloads: 273
  • For Sourcing & Vendor Management Professionals

    Report:The Expectation Gap Increases Between Business And IT Leaders

    Sourcing Managers Need To Moderate A Dialogue About Network And Communication Technologies

    Forrester survey data indicates gaps in opinion about network infrastructure aspects between business and IT leaders. There is a clear risk that IT will purchase network and collaboration assets that...

    • Downloads: 264
  • For Sourcing & Vendor Management Professionals

    Report:Telstra Global Is An Emerging Network Services Option In Selected Asian Hubs

    Organizations entering Asia Pacific or expanding their activities in the region have several options when it comes to network connectivity services. This report provides a brief overview of...

    • Downloads: 87
  • For Infrastructure & Operations Professionals

    Report:Reduce Risk And Drive Adoption With A CCI Road Map

    Road Map: The Communications And Collaboration Infrastructure Playbook

    As communications and collaboration infrastructures (CCIs) start to coalesce into broader suites, infrastructure and operations (I&O) professionals need to ensure that the right road map will...

    • Downloads: 241
  • For Sourcing & Vendor Management Professionals

    Report:Identify Your Current State As A First Step To Best-Practice Telecoms And Mobility Sourcing

    Assessment: The Telecommunications And Mobility Sourcing Playbook

    A potentially challenging but important first step in establishing a best-practice sourcing strategy for telecommunications and mobility services involves identifying the current state of your...

    • Downloads: 354
  • For Enterprise Architecture Professionals

    Report:The Top Emerging Technologies To Watch: Now Through 2018

    Emerging digital technologies are a primary driver of business evolution and disruption. Firms are grappling with an accelerating pace of business change while also trying to make IT simpler and more...

    • Downloads: 4179
  • For CIO Professionals

    Report:Office 2013: A Breakthrough In Productivity

    Highly Integrated With A Risk Of Lock-In

    Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

    • Downloads: 578
  • For Infrastructure & Operations Professionals

    Report:Avoid Tactical, Narrow Communications And Collaboration Infrastructure Strategies

    Strategic Plan: Communications And Collaboration Infrastructure Playbook

    This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders developing a communications and collaboration infrastructure (CCI) strategic plan. Developing such a plan...

    • Downloads: 360
  • For Infrastructure & Operations Professionals

    Report:Use Context To Drive A Seamless UC&C Service Layer

    Vision: The Communications And Collaboration Infrastructure Playbook

    Increasing consumerization of IT and advances in both cloud technologies and deployment models tremendously affect the enterprise not simply on how we communicate but where, when, and on what kind of...

    • Downloads: 320
  • For Sourcing & Vendor Management Professionals

    Report:The Future Of Telecommunications And Mobility Sourcing

    Vision: The Telecommunications And Mobility Sourcing Playbook

    This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

    • Downloads: 621
  • For Infrastructure & Operations Professionals

    Report:Enter More Social, Mobile, Video, And Cloud: Is Your Infrastructure Ready To Collaborate?

    Assessment: The Communications And Collaboration Infrastructure Playbook

    This report provides Forrester's maturity assessment for infrastructure and operations (I&O) professionals responsible for their firms' communications and collaboration infrastructure. I&O leaders...

    • Downloads: 443
  • For Infrastructure & Operations Professionals

    Report:Unified Communications And Collaboration Is Poised For Growth As Demand Rises

    Landscape: The Communications And Collaboration Infrastructure Playbook

    I&O professionals choosing unified communications and collaboration (UC&C) solutions today face a daunting array of solution types, capabilities, and business models. This report outlines a...

    • Downloads: 715
  • For CIO Professionals

    Report:The Forrester Wave™: Room-Based Videoconferencing, Q3 2012

    Polycom, Cisco, And LifeSize Lead, Followed By Resurgents Radvision And Teliris And Aggressive Entrants Huawei And Vidyo

    In Forrester's 39-criteria evaluation of videoconferencing solution vendors, we identified the seven most significant providers in the category — Cisco, Huawei, LifeSize, Polycom, Radvision,...

    • Downloads: 570
  • For Infrastructure & Operations Professionals

    Report:Build A Better Business Case For UC

    Business Case: The Communications And Collaboration Infrastructure Playbook

    This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals who are building out communications and collaboration infrastructure. This report is designed to...

    • Downloads: 625
  • For Sourcing & Vendor Management Professionals

    Report:Involve At Least Partial Outsourcing To Achieve A Global Communications Technology Vision

    Outreach: The Telecommunications And Mobility Sourcing Playbook

    Large multinational corporations (MNCs) recognize the need to define a global communications technology vision for the next three to five years to ensure competitiveness and sustainable business...

    • Downloads: 303